not so "Magic"Micro

I purchased a barebones computer on July 7'th 2008 as a major update to my computer system. I ordered a case, motherboard,intel processor, heatsink, videocard,powersupply and 1 stick of RAM. Roughly 2 weeks later it came in, when i opened the case to begin installing the hard drives and peripherals I noticed the stick of ram was just loosely thrown in the case and had been banging around, I tested it in my working computer to make sure it was still functional and it was. I then noticed the video card I received was not the card I had ordered , I had ordered an NVidia GeForce video card and received a 3'rd party card I had never heard of. I finished putting the computer together and powered it up and it ran fine for 15 min and then froze up. After trouble shooting for a several days trying different configurations, I gave up and called the customer service number only to find out they were not open on weekends, and were not open any hours I could spend time on the phone with them. I bought the exact same bare bones system from a different website (tigerdirect.com) and recieved it within 5 days.

When I finally got a hold of customer service for MagicMicro it was past the 30 days from when I ordered it and they refused to give me a refund. The man I was speaking to told me I could send it back at my cost and they could repair it, but I was unwilling to do that. I then asked him about the video card being different than what I ordered and he told me the card I ordered didn't exist and that the company didn't make video cards. I pointed out that I could go to my local bestbuy and purchase one there and he said no I couldn't. He got very loud and very rude with me. I told him I went to the NVidia website and according to them they make video cards at which point my phone lost service.As all the customer service rep was doing was yelling at me and arguing a false point I did not cal back and instead put up a review on resellerratings.com. 3 hours after the review was posted I got a voice mail from the same customer service rep that had been yelling at me saying that " since you posted that review we can no longer try to help you, now we have to deal with this" Since then I have received e-mails saying that if I take the review down and send then the computer back they will refund my money.

This is a very very shady company and I strongly advise any and everyone to not do business with them.

Comment On This

This customer ordered a very basic Pentium D 2.8GHz barebones system which came with 1 GB memory and nVidia 8400GS 256 MB video card. The system did not have a hard drive or a CD drive; so the customer had to add these items.

Customer placed order on Monday Jul 7th. After 3 days order processing (assembly and test) order was shipped to the customer on July 11, 2008. It was delivered two business days later on Tuesday Jul 15th UPS tracking 1Z0889XX0352646508. On Aug 26, 2008, well over 30 days after shipment of the merchandise, customer called and asked to return the system for refund. When asked for a reason, customer replied that after she added her parts to this system she could not get it to work properly. When asked why she did not contact us earlier, customer did not give us an answer.

At this time, we informed the customer that this order was shipped over 30 days ago and thus it is no longer covered by our 30 day money back guarantee. We reminded her that the merchandise is covered by a 1 year warranty and we would replace any components found to be defective.

After receiving this answer, the customer complained that we installed a wrong video card. She said that she ordered an nVidia GeFoce 8400GS card, but received a card made by another manufacturer. We tried to explain to her that nVidia does not manufacture its own video cards, but only provides video card chipset to third party manufactures like XFX, eVGA , PNY, and others, who then sell the end-product. We tried to explain that it is impossible to buy an nVidia made card simply because it does not exist. But she insisted that she can. We even asked the customer to log onto nVidia's website and showed her that all video cards listed fro sale on www.nvidia.com are made by EVGA, XFX and PNY, and other third parties. Unfortunately, the customer did not listen and let us finish. She only threatened to post negative comments against us on Reseller Ratings and then hung up.

The bottom line:

1. Customer ordered incomplete PC which she tried to finish building herself.

2. Customer complained that she could not get system to work for over a month, but never contacted our tech support or reported any problems.

3. Customer called 6 weeks after receiving the package asking for refund, but refused our help to get the system working.

4. Customer wants to receive a product which was not sold to her and does not exist.

5. Customer claims that she chose and purchased a "HIGH END" nVidia card when in fact the video card she purchased, nVidia 8400GS, is the cheapest video card we carry ($39).

We always describe all system components as accurately as possible. We always stay behind our product and try to resolve any disputes regarding product descriptions. Unfortunately we cannot please everyone, especially when the customer demands non-existing components or tries to return the product after 30 days.