FAILURE TO PROVIDE LICENSE KEY
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AVG Anti-Virus Software AVG Technologies and/or Element 5 AVG Technologies USA, Inc. 1901 Summit Tower Blvd., Suite 350 Orlando, FL 32810 USA Orlando, Fl 32810 US http://www.grisoft.com/ww.homepage Recommended from Dell Computers, I purchased AVG Anti Virus software direct from their website. I was informed that a license key would be e-mailed to me within 48 hours of my purchase. I purchased this software at the beginning of August. It is now a month later and I have not received my license key. I have written numerous times and the only response I can get is from Element 5, apparently some sort of billing client. They cannot issue me a license key nor can they provide me with any information to get ahold of AVG directly. I have tried to phone them but there is no business listing for them. The only listing for Grisoft is for a gentleman who says he has no idea who Grisoft is. I DO like the software, and truthfully all I want is the licensing key, but I can't get that at all. Oh, and Element 5 has informed me that they have been contacted by AVG but that they denied a refund. This is VERY confusing to me. I paid for a product, I have been refused the right to use it. From: Message Author (click here to email author)Date: Friday, 29-Aug-08 14:00:26 CDT Business: Reply Online Consumer: Comment On This Comment On ThisThe contact information for both AVG and Grisoft, according to their ICANN listing, is Registrant: Korenko, Miloslav AVG Technologies CZ, s.r.o. Lidicka 31 Brno 602 00 CZ Domain Name: AVG.COM Administrative Contact, Technical Contact: Korenko, Miloslav robin.pinkas AT grisoft.com AVG Technologies CZ, s.r.o. Lidicka 31 Brno 602 00 CZ +420-5-49524011 fax: +420-5-49524394 Since ICANN takes false information in .com listings seriously, you should report them if the contact information is incorrect. Good luck. David. From: Message Author (click here to email author)Date: Sunday, 31-Aug-08 13:30:43 CDT Business: Reply Online Consumer: Comment On This |
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