FAILURE TO PROVIDE LICENSE KEY

Recommended from Dell Computers, I purchased AVG Anti Virus software direct from their website. I was informed that a license key would be e-mailed to me within 48 hours of my purchase. I purchased this software at the beginning of August. It is now a month later and I have not received my license key. I have written numerous times and the only response I can get is from Element 5, apparently some sort of billing client. They cannot issue me a license key nor can they provide me with any information to get ahold of AVG directly. I have tried to phone them but there is no business listing for them. The only listing for Grisoft is for a gentleman who says he has no idea who Grisoft is. I DO like the software, and truthfully all I want is the licensing key, but I can't get that at all. Oh, and Element 5 has informed me that they have been contacted by AVG but that they denied a refund. This is VERY confusing to me. I paid for a product, I have been refused the right to use it.

Comment On This

The contact information for both AVG and Grisoft, according to their ICANN listing, is

Registrant:

Korenko, Miloslav

AVG Technologies CZ, s.r.o.

Lidicka 31

Brno 602 00

CZ

Domain Name: AVG.COM

Administrative Contact, Technical Contact:

Korenko, Miloslav robin.pinkas AT grisoft.com

AVG Technologies CZ, s.r.o.

Lidicka 31

Brno 602 00

CZ

+420-5-49524011

fax: +420-5-49524394

Since ICANN takes false information in .com listings seriously, you should report them if the contact information is incorrect.

Good luck.

David.