Don't Trust Luna Flooring

My Wife and I are very disappointed with our experience with Luna. We had a very pushy salesperson try to do a one stop close on us; after coming down 3k we decided the offer was good.

After going with his recommendation for natural walnut engineered wood, we had a crew install it.

The first week my wife dropped a wine bottle on the floor that broke and it left significant damage with a huge dent and the boards were 'puffy' where the wine sat while she was picking up the broken glass before mopping it up.

After calling Luna and being very honest and forthcoming about what happened; they said they could do nothing unless we paid them to come out and fix it. I asked what exactly their 'lifetime guarantee' covered and couldn't get an answer. The actual material had a 30 day guarantee, but they said that didn't matter because we would have to pay someone to correct the damage.

I had this floor less than one week and they won't do anything. The engineered wood is weak and a bad product; and it was pushed heavily on us by the salesperson. Now after spending over 9k we have a floor that looks bad & we�re not happy with; and to get anything done we have to pay them more money. I couldn't be more unsatisfied with my experience and would recommend NOT using Luna.