Bad Customer Service

I ordered 2 24" blacklights and 2 48" blacklights on 7/26. Their website showed 0.00 for shipping and then a day after I received the confirmation e-mail, I received another e-mail advising of a shipping charge of $27.90. There excuse was that their website is not set up to add shipping charges ... gee, in this high-tech world I couldn't believe that they can't set up their web site with shipping charges. Then after 2 e-mails with no response, finally called to see when my order would ship (this was 8/8) and was told I would recieve it on Wed. 8/13.

On 8/13 I got an e-mail from UPS advising me of shipment for 8/18. Unfortunately I was out of town so didn't acutally receive the order until 8/25.

One of the 48" units did not work and when I called to find out about exchanging it, they advised me that I had only order the bulbs, not the unit and would have to pay the difference if I wanted to return it for exchange. I checked my confirmation e-mail and yes, it did show just the bulbs were ordered, yet I remember when I clicked on the item, it was for the entire unit. In fact, the entire unit was sent. I tried to get accross to the person I was talking to that it was their error, not mine that they sent me the entire unit and I should still be able to return it for exchange.

I gave up trying to argue with them and took the unit to a local lighting equipment store and had it repaired, so someone with better customer service skills got the benefit of the extra money I would have had to pay to 123dj to get the unit replaced.