Product: Custom Leather pants (Cosmos)

Company: Marc Vachon

Location: Hollywood - California
Los Angeles, Ca, US

URL: http://www.marcvachon.com /

Category: Other

Ripped off by the shop of about $1.800 after returning lousy crafted custom leather trousers for repair/checkout. Finish on the pants was bad, which I could have lived with, but the leather started tearing appart after wearing them like 8/10 times on pockets, laced front ('zipper') etc... Been sending dozens of email with almost no return and certainly no result (see below). It's been 2/3 years now...

Hello there,

It's been more than 7 months since I last heard from Doreen and more than a year from Marc. See email copies below.

I guess, after 2 or 3 years that I returned you the pants, that it's about time you do what you proposed!

Waiting forward to hearing from you,

Jose MARTINEZ

(all the details are included below)

Hi Doreen,

thank you for taking the time to reply.

I've never asked for any refund or remake (and if I did, must have been under uncontrolled anger...), just a repair. Now if it is not do-able, although sorry, I can understand.

I leave you full judge of 'how much' for the partial credit, and your offer is sincerely being appreciated.

I look forward to hearing from you soon,

thank you,

Jose.

Current pant size : about 32/33 in Diesel/Levis

Adress :

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Hi Jose,

How are you. We are a little perplexed by what you expect us to do with the

pants simply for the fact that you wore them for months before complaining

of shoddy craftsmanship. They are handmade pants. We would be more than

happy to return them to you as there isn't really anything we can do with them.

I can offer you a partial credit and send you some other items to make up

for any loss you feel on your end, but for the most part, a refund or a remake

after you had them for so long is not an option at this point. Please advise me on

your current address and current pant size.

Thank You,

Doreen

feedback@shopmarcvachon.com wrote:

Name: jose MARTINEZ

E-mail Address:

Phone:

Message: Dear Doreen, Dear Marc,

I've lost count of the number of emails i've been sending you. I'm pretty sure you don't even remember me, but as a reminder, i bought you specal ordered leather cosmos a couple (or more) years ago, and they're at your shop for more than a year now for 'repair' because of some lousy craftmanship. This is now becoming plain ridiculous, and wether they've been repaired or not (doubt it), i want them back immediately, since they're mine after all, and i paid them big money by that time (abour $1800 if

memory serves).

I don't know what else i can do to get my property back, pther than going legal after that.

I wait for your immediate return,

Sincerely,

Jose MARTINEZ, France.

Marc Vachon

.....

----Message d'origine----

Date: Wed, 4 Jul 2007 11:28:39 -0700 (PDT)

De: Marc Vachon

Sujet: Re: Visitor Feedback from Your Website

A:

Hey buddy,

Yes we did receive your pants a while ago. Not really sure what you wanted to do with them? I'll have a look at them again.

Hope all is well and Happy 4th.

Marc