Verizon Internet DSL Slow Speed

My Verizon Internet DSL speed/throughput is very slow. Would anyone who has slow Verizon DSL Internet speed please send me a note? Customers who would like to check their DSL speed, please contact me, and I will explain how to test your Internet speed and verify the extent of the problem. I have been trying to determine the extend of the problem. Thanks.

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I do not know where you worked, but should a Verizon tech hang up on a customer, that is considered customer abuse and you will be terminated.

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Thank you. My roommate and I just switched from Time warner to Verizon, and we are having problems. Or, I am having problems. My roommate's laptop connection is fine, but mine is extremely slow. Verizon's customer service is nonexistent, and we are thinking of switching back to Time Warner because Verizon just does not seem interested in helping us now that we have signed up for their service.

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Thank you, to the individual that used to work for Verizon. That is exactly what we have been going through and none of the individuals we have spoken to have been truthful. I'm tired of feeling like a crazy person, tired of arguing, and tired of giving up whole days waiting for a technician come to my home to feed me a line of B.S. only to continue to have problems with the service. Verizon needs to be held accountable.

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Verizon is a huge joke. Everything the Tech Support guy that worked for Verizon for awhile is the truth & my hubby & I being in IT & telco/wireless for sometime figured it out long ago.

Verizon needs to BUILD out & ADD to their network capabilities but Does Not & Will Not it seems. Just try using VOIP service w/ their SLOW DSL times!

PS I called the Florida State Attorney's General's Office & the woman eventually admitted that the bulk of their daily rants & complaints is on either Verizon or Comcast. So do you see anyone doing anything about it???? NO

Bill McCollum is the AG another crook I'm sure taking money from the phone/cable lobbyists.

Who do you complain to or call NO ONE - you can reach Tech Support but so what!? Tech Support is Trained to run you round in circles & ask your email address, your log in a bunch of time wasting goofy stuff. Bottom line is this - they know it is THEIR FAULT - VERIZON & what is the issue - they are not delivering the service!!!!!!!!!!! Where is the Federal or State Government? Or even the county or city? No where - they don't care either.

Now Boys & Girls see what happens when you have a MONOPOLY? See what happens when the markets are fixed & not really open? You get Crappy Service that they charge BIG MEGA BUCKS for. So in our area of Florida state we have 2 choices - Verizon (they stink) & Comcast - not much better, but at least I have heard Comcast will actually acknowledge that it is their fault sometimes & offer you a credit. Not Verizon - they act like used car salesmen or bill collectors - total CYNICS!

Well welcome to a country run by lobbyists, PACS & special interest groups. Welcome to Corporativism or Fascism by the corporations!

I HATE VERIZON - they are theives. They will also raise the pricing on your billing w/ no warning at all. I argued w/ them for 6 mths as they went up on me $10 a month. They are rats & liars.

And YEP we have DSL w/ them & it is slow. Forget trying to use the Internet at night or on the weekends. OVERLOAD.

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Verizon DSL is worse than dial up. I Hate Verizon. This is the worse decssion I ever made. I have a 2 year contract!!

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I use to work for Verizon, and I know exactly what you are talking about. I worked for a couple of months for verizon. And I completely understand your frustration, I felt the same way working for them. I worked for the Verizon Highspeed internet dept. And basically my job was to keep the customer going in circles until they eventually gave up trying to fix their problems connecting to the internet. Being that I use to repair computers for a living, I know quite a bit about computers,modems, etc. After going through the so called 'training'. A group of about 20 of us were thrown to the 'wolves', so to speak. After a few weeks of lying to people...my conscience started bothering me. It was a particular customer, an old lady...very sweet. She reminded me of my grandma. She literally started crying on the phone, About how she could never get connected to the internet. The first thing I did was to check to see if service was even available in her area, or if some ass had sold her "verizon high speed internet" some where, where it wasnt even available.(I had already seen a few cases where customers had signed 2 year contracts, and they didnt even have service in their area!). And sure enough, after I checked on the system...the service wasnt even available in her area. I just told her the truth "mam, verizon high speed dsl internet service is not even available in your area...." she had been going back and forth with "Technical Support Agents" for about a year...and no one had even told her that service wasnt even available in her area. Yet she was signed up for a 2 year contract and was even paying! So from then on, I just started telling people the truth of why they couldnt sign on. For example I noticed that every evening at about 6:00pm, people would call real angry about not being able to connect to the internet. And they were always from the East coast. They would call saying "it was working fine a few hours ago..." I remember one guy, he was a profesional network technician. And he even knew that something was wrong with Verizons network. He even told me "your network is down somewhere." So after a while, I started jogging my memory...I was thinking to myself, where have i seen this before? And I remembered, some years ago. When I first signed up to the internet back in about 1995-1996, with America Online. It was damn near impossible to connect, Id always get a busy signal. And thats when I put 2 and 2 together! Verizon was having the same problems with their DSL service(not enough capacity). They were filled up to the max and couldnt get all their customers onto the net. So I just started telling the customers the truth. "Sorry, sir but the networks are full, thats why you cant get connected...wait a few hours and it will clear up." And I just started to really fix peoples problems, they would tell me "finally someone tells me the truth." or they would just get mad and hang up. I remember I figured a way out to stay on the phone a lot longer than the maximum allowable time of 13-15 minutes. After that WE HAVE TO hang up.(they watch our call times, using a computer) So I would stay on the line with people and actually connect to their computers and FIX their problems,

(the ones having software issues, with verizon's software.)

I remember with some customers..I would stay on the phone for about 1 hour. But they were so thankful I would fix their Verizon Software problems. I actually started to enjoy my job. THEN, the management started to eaves drop in on my calls. And started to hassle me. And One day I just got tired of hiding of doing the right job. So instead of hiding that I was staying on the phone longer than I was supposed to, I just let the timer run. And sure enough on about the 25th minute, my supervisor came and barked at me and said "hang up on that customer now!" the customer and I were having a great time talking while I was connected to his computer getting his Verizon Software installed and working correctly. I just ignored, my supervisor and explained to him, what she was telling me. And he said "well im the customer and I am paying for this service and I want you to fix this for me." I told him, "yes, sir I feel the same way..." and I just kept working..Then another supervisor came he pushed the back support of my chair down...and told me "get off the phone." Then I told the customer, "sir, my supervisor is telling me I need to get off the phone." then the customer told me, "let me talk to him." So I said, "ok.." then I took my head set off, and handed it to the supervisor that pulled my chair down, and said "He wants to talk to you" Obviously, since there are "procedures" a customer must go through to reach a "supervisor". The supervisor denied the customers request to talk to him. So I told the customer "he doesnt want to talk to you" then the customer said "why?" then I said "because he is not man enough." Needless to say, I ended up getting escorted out of the building by security, and recieved my termination notice through the mail a few days later. So, if you are a Verizon Highspeed DSL Customer and are always having problems connecting, its not you computer or modem. Verizon doesnt have enough capacity they are always selling contracts that they cant fulfill. So When you see their commercials and it says "Its The Network." It really is.