buy.com - buy.com won't price-guarantee

Posted on Friday, August 22nd, 2008 at 2:26pm CDT by d172ab1d

Product: IPAQ 310 GPS

Company: buy.com

Location: US

URL: http://buy.com/

Category: Other

I purchased the GPS from buy.com a week ago for $214, yesterday I got an email from buy.com showing they dropped the price to $199.

I called and asked for a credit for the difference, they kept pointing to their price-match policy which HAS NOTHING TO DO with what I'm asking them.

I've talked to several reps and now waiting to hear from a higher-up that is supposed to call within 24-48hrs.

All big retailers have a policy that says that if THEIR OWN PRICE changes within 7-14 days from initial purchase then they will refund the difference.

buy.com's CSR's appear to not tell the difference.

Here are some links to other retailers' price-guarantee policy:

http://www.bestbuy.com/olspage.jsp?contentId=1043363603302&id=cat12098&type=page

http://store.apple.com/Catalog/US/Images/salespolicies.html

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=468502&qid=1219432329&sr=1-1

http://www.staples.com/sbd/content/help/using/general_match.html?storeId=10001&cm_ven=Glamour&cm_ite=pricematch

http://www.officedepot.com/renderStaticPage.do?file=/customerservice/lowPrice.jsp&template=customerService


1 Comment

f0b7dc4d, 2008-11-11, 10:16AM CST

I've had exactly the same problem - different product.

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