Tobi USA - - Travel Steamer

Posted on Friday, August 22nd, 2008 at 3:05pm CDT by 1bdcad1b

Product: Tobi USA - Travel Steamer

Company: Tobi USA -

Location: 20100 Vermont Ave
Torrance, Ca, 90502, US

Category: Other

I bought it to take it on my trip to Spain in May. Didn't work over there, so I brought it back 3 weeks later. Then I went camping for father's day, than I had my Grandson with me for 2 and a half weeks and then I had family come from Spain so, we travel to northern california and Nevada, so I did not have a chance to try my steamer until my company left. When I did, spurs of water come out, then some steam, but nothing strong enough to take the wrinkles off my silk top, instead it got it all wet and the wrinkles are still there. I called and the "Hindu" person tried to tell me to try it again by holding the steamer at my height? I was plugging it in to try while he was on the phone, than he hung up on me, So I called again, This other man also from another country, it could have been the same one, when I told him the other one had hung up on me, he said they are not allowed to hung up on customers.... Right! it does not mean they don't do it. Anyway he told me the product without the purchase of the full size TOBI is NOT under warranty and for me to get another, I would have to pay $13. I told him the shipping before was only $9.99 and I wanted to speak to a supervisor, Of course there is NO SUPERVISOR available. No one had told me at the time of the purchase that this item was not going to be under warranty... Hello? I paid $29.95 + tax $3.29 + Shipping of $9.95 for a total of $43.19 and is not under warranty? like I have so much money I can just throw it away when a company does not stand by their product. LET'S get Honest with consumers please! I want my money back! This item is only 3 months old and only use it twice to try it it didn't work


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