Sears Appliance repair

I have been dealing with an incomplete washer repair for over 5 weeks, and connot speak to ANYONE from the repair office. I have called corporate 8 times for over 7.5 hours, and am transferred until I can not hold any longer each time.

I have spoken to: Mary in CS, Tina in Recovery, Shamon in Executive Complaints, Erika (who offered to contact The Distrci Manager Kenneth, and the technical manager David Gilcrest, and have one of them call me in 48 hours - never happened)in same, Nancy in same, who offered to have Stphanie in Escalation call me (never happened), Ernestine in Executive Offices, who transferred me back to Erika, and today Marine (sp) in same, who offered to send an email to The Distrci Manager Kenneth, and the technical manager David Gilcrest.

NOBODY will allow me to speak to a manager, NOBODY can give me the direct number to the repair office, and NOBODY will now assure me that this is just closed, and that I will not be charged for the first visit from the repair guy who screwed all of this up.

I need a name and phone number DIRECT to someone who can tell me that I will not be charged for this fiasco of non-repair repairs.

This is just a joke at this point, just look at all of the names of the people that said they would help me - and I am still not helped at all.

Also, begninning 8/19, I am now getting automated calls asking me to now schedule a repair because my part is in. All I have been saying for two weeks is that I do not want to ever deal with Sears Repair again, and that I want to speak to someone who can make sure that I will not be charged for ANYTHING - since the intitial repair was done wrong, and all others have never been taken care of, completed, or anything else. It appears that once my info got to the people in the local repair office, they re-ordered some part rather than contacting me.

Original SEARS case number is 2108919.

Comment On This

This sounds very much like my problem with an improper oven installation on May 17, 2010. I could list all the names of about 12-13 people I have talked to. Finally was told I would receive a call from "escaltion" within 24-48 hours. I carried the phone and papers all over the house waiting. Finally, a day late, came an automated survey about my "problem". I am so disappointed in Sears. The people are very nice but there is no one in authority to speak with-someone who can solve the problem. Meanwhile, we have a trim part here with no instructions or any idea of how it might fit to cover up the 1/4 inch opening at the top of the oven. The oven curves and the part is straight. What's next?