Complain on Asurian

My complaint is on Asurian Insurance

On July 22nd, 2008, my phone fell in water. I called Asurian to have

another phone shipped out to me (seeing that I do have insurance). I

was given an option to have the phone shipped overnight for a $7.00 fee

or wait for 3 - 5 days. I opted to be charged the $7.00 to have the

phone shipped overnight because I needed a phone right away. On the

23rd I was expecting to get the phone, but there was no phone delivered

to me, on the 25th, I called Asurian for a status on the phone, the

customer service person I spoke with said the phone was on backed

ordered and was not available. I should be getting the phone in about a

week. So, I said I called two days ago and the other customer service

person did not tell me the phone was not available. I then requested to

have the ordered cancelled because I was told I can pay $7.00 for the

phone to be overnighted to me, not that the phone was not available, or

I had to wait a week. Obviously, if I knew the phone was not available,

I would not have paid $7.00 to overnight the phone to me. A week

later, the phone was shipped to my house, I did not accept it, the UPS

person wrote "REFUSE" on the packaged and sent the phone back to

Asurian. Now, they are still charging me $50.00. They have only agreed

to refund the $7.00 for the overnight charge.