Tarnished product

Horchow is a supposedly high-end catalog company, associated with Nieman Marcus. I ordered a 20-piece flatware set, not inexpensive at $185. It was advertised as stainless steel, yet it immediately tarnished. I exchanged it for another set, which also had every piece tarnish as soon as used. Horchow's response when questioned about poor quality control and possible false advertising: "We do not except exchanges more than 190 days old." Setting aside that they were using the date of the FIRST purchase, this does not address the issue of selling a different product than the one advertised. Just wanted to let people know that there is a problem with this company.

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I agree Horchow has problems with their service and much more. Horchow not only is very duplicitous with their sales and advertisements of their product but they rip you off on their additional shipping charges. They have no customer service finesse, nor do they want to please the customer. In fact, I believe they do their best to frustrate the customer. A little history, I have been ordering with Horchow and Neiman Marcus for many years now. I have always enjoyed their merchandise but have asked to be removed from their mail and e-mail distribution list. My problem with them started with my order for a beautifully carved bench. I received the first bench and it was broken so I promptly refused delivery. I reordered and to my surprise the second bench delivered was broken as well. When I called Horchow I received a most inadequate response, "we apologize for your inconvenience." God, I felt like I was talking to one of the Stepford wives. The same monotone dribble that I am sure that is read to everyone who calls and complains. I asked if Horchow could call the vendor and request extra packing. Their reply, inadequate again, was "no they could not because it ships directly from the vendor." No kidding..again I am thinking Stepford wives! Well, foolish as I am and so wanting this bench, I decided to give it a third try and yes you guessed it, upon inspection of the third delivered bench I noticed it was broken even worse than the first two. Now I am really piqued, so I call Horchow and again I am given the same rambling diatribe as before but without the passion. Remember, the people who are hired by Horchow must be void of feelings...their job is to frustrate and tick you off. In addition, they had the nerve to ask if I wanted to reorder again, I said emphatically "NO." I promptly e-mailed a complaint to their customer service representative. I explained the situation in detail. Told the representative that I did not want to reorder and remarked that if they could have only offered some small dispensation (like to reduce the shipping that was a ripoff at $145.00) for all my trouble I would have remained a Horchow customer. Another scam, Horchow states their entire website 20% off but in reality they are overcharging you on shipping. All under the guise of saving you 20% but really they are sticking it to you. Horchow should be ashamed for being so dishonest. Much to my chagrin, Horchow's customer representative re-ordered the bench. I was so stupefied and wondered do any of these people have even a 7th grade education. Can they not even read a simple e-mail and glean what should be done. To suffice, I am no longer a customer of Horchow or Neiman Marcus. Actually, after a little research I found the same bench on another site and not only was it cheaper but the shipping was only $75.00. So here's to you Horchow...guess who's sticking who now!