home heating fuel

HOFFMAN refused me, twice, a delivery of oil just prior to the end of my capped-oil price, based on the fact the my "automatic" delivery was not due for several weeks.

Yet, ONE WEEK later HOFFMAN delivers fuel depite the fact that each representative told me "You're not scheduled for several weeks" Including numerous messages left and unreturned by HOFFMAN.

My capped price expired and we were in the process of getting new price, trying to give HOFFMAN our business. THEN SUDDENLY BOOM! A delivery, that wasn't scheduled for several weeks appears. HOFFMAN FUEL insists I'm responsible and must pay full market value.

WOW, what ever happened to dealing in good faith? This delivery was absolutely, depite HOFFMANS denial, a calculated deceivement, in my opinion a form of extortion. Totally unfair to this consumer.

All phone calls, straight to "top" fell on deaf ears. No customer service provided at all, no considerations.

A settlement beneficial only to HOFFMAN is where it all ends. This homeowner was seriously ripped off!

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Im a former driver and could tell you horror stories on what they had us do.talk about low handed stuff. they deliverd slugde oil from their storage tanks and if the customer had a problem they charged them to have it taken care of

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Had the same experience with Hoffman Fuel company. They waited for the contract term to expire and then delivered fuel at the price which was 60% higher. I'll never have any business with this company again.

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WE ARE TRYING TO REVIEW THIS COMPLAINT & RESPOND BUT WE CANNOT BECAUSE WE DO NOT KNOW WHO THIS CUSTOMER IS.