TIME WARNER

I first had to wait 16 minutes on the phone last Thursday to schedule a move service (moving downstairs to upstairs). The earliest they could get here would be Tuesday. They cancelled my service Monday and I needed it for my Vonage phone and my internet. I called them. Waited on my cell phone for 26 minutes before I got disconnected. I called back in to see about getting a credit for the $30 they were going to charge for the move. Figured that was the least they could do. Domnique Diruba in their call center in New Castle, PA could do nothing like that for me. Just an apology for all the time on the phone and for being out of business for the day. Nor, could he give me his manager's name. I hate dealing with industries that have a monopoly! You have to deal with crappy service and accept what you get. Totally unamerican!!! And, there is no one else I can complain to. Their website doesn't give you any of that contact info.