FIRST DAY WITH FIDO AND I WANT TO CANCEL

DEAR Sylvain Roy & Fadel Chbihna

I GUESS THE ONLY REASON I AM WRITING THIS IS IN HOPES ONE PERSON WILL READ IT AND CARE, BECAUSE AFTER MY SEVERAL ATTEMPTS TO EXPRESS MY CONCERNS TO FIDO HAVE TURNED UP RONCH, I AM LEFT FEELING NO ONE REALLY CARES ABOUT ME, ONLY MY MONEY.

YESTERDAY, (A SUNDAY) I MADE THE LEAP FROM BEING A CUSTOMER OF TELUS TO FIDO. AFTER BEING TOLD THE PLANS ARE MUCH BETTER.

AFTER I GAVE ALL MY INFO, I WAS TOLD I NEEDED TO PUT DOWN A 100 DOLLAR DEPOSIT. FAST FORWARD 10 MINS AND MY PHONE UP AND RUNNING LATER.

I TALKED TO VISA THEY HAD TOLD ME FIDO HAD DOUBLE CHARGED MY VISA... FINE MISTAKES HAPPEN. I WAS COOL ABOUT IT

I CALLED FIDO BACK.. THE OPERATER PROCEEDED TO TELL ME THE ONLY THING I COULD DO WAS WAIT TILL MY BILL CAME IN (3 WEEKS), FAX IT TO FIDO ( HE DIDNT KNOW THE NUMBER I SHOULD FAX IT TO, BUT IF I CALL BACK WHEN I GET THE BILL WHOEVER I TALK TO THEN WILL KNOW), AND THEN I SHOULD FAX MY VISA STATMENT TO FIDO.. IT COULD TALK ANOTHER 3 WEEKS.

OK... I AM A MOM WITH A NEW BABY .. 100.00 DOLLARS IS HUGE TO MY FAMILY RIGHT NOW.. WHY DO I HAVE TO STRAP MY NEWBORN TO ME AFTER 3 WEEKS AND WALK ALL THE WAY TO THE FAX CENTER.. PAY 2 DOLLARS TO A COMPANY THAT LETS FACE IT WILL PROBALLY LOSE MY FAX.. WHEN THEY MADE THE ERROR?????

I TOLD THIS TO CUTOMER CARE.. I WAS VERY FRUSTRATED.. BUT NOT CURSING... I ASKED TO SPEAK TO A MANAGER.. HE TOLD ME THAT SUPERVISORS CAN NOT SPEAK TO CUSTOMERS..???? WHAT??? WHY ARE THEY THERE???

THIS FLOORS ME??? WHAT KIND OF SUPERVISOR DOES NOT SUPPORT THEIR TEAM.

I THEN LOST ALL RESPECT. THE CUSTOMER SERVICE AGENT THEN HUNG UP ON ME.

TELUS WOULD HAVE NEVER TREATED ME LIKE TTHAT.

I CALLED BACK, THE LADY THAT PROCEEDED TO ANSWER THE PHONE THIS TIME SAID.. "WHATS YOUR EMERGENCY" THATS HOW SHE ANSWERED... I WASNT AWARE YOU COULD CALL FIDO FOR EMERGENCIES? I TOLD HER MT SITUATION.. SHE EXPLAINED IF THERE WAS A ERROR IT WOULD BE REVERSED AND THEN ASKED IF SHE HAS RESOLVED MY ISSUE.

SHE NEVER ASKED ME SPECIFICS ABOUT MY PROBLEM,.. SO I TOLD HER NO!! CAN YOU PLEASE LET ME KNOW HOW THAT WORKS.. WILL I GET A CREDIT TO MY ACCOUNT OR CREDIT MY VISA.. SHE SAID VERY RUDELY..

"MAMA I HAVE NO IDEA I AM JUST READING OA STATMENT FROM OUR POLICY BOOK THATS ALL I CAN SAY.. DO YOU WANT ME TO READ IT AGAIN LOUDER THIS TIME?"..

THIS TIME I HUNG UP.

I WENT ONLINE TO WRITE A COMPLAINT TO FIDO, ONLY TO FIND A SECTION ON THEIR WEBSITE I COULD WRITE SUCH A THING..WHICH LEADS ME TO BELIEVE NOT ONLY DO THEY NO CARE WHAT I HAVE TO SAY ABOUT THERE SERVICE.. THEY DONT CARE ABOUT ANYBODY.

THANKS FIDO!

Comment On This

I had almost the same exact issue, where Fido double billed me. The second time they did it, they blamed ME, saying I had signed up for an automatic billing service. Uh, no. I never signed up for it. And the supervisor thing, been there, done that. The only time I spoke with a supervisor is when I emailed them with the complaint, and then one then called me. He claimed he had no idea why the cust. service agent I spoke to wouldn't let me speak to a supervisor when I asked to. I cancelled with Fido because their customer service is so bad.