Office Depot Rebate Complaint

Office Depot

I purchased a HP computer because they had a $150.00 advertised with it, in

addition if you purchased the HP printer you get an additional $70 rebate

for the printer. So I purchased both and mailed in both rebates. I waited a

couple of months and called and I was told that they never received the

rebate but I can fax it in so I did. I called to make sure they got my fax

and I was told that it takes 14 days to see if they got my fax to call back

in 14 days. So I called back after 14 days and they said to call back in a

couple more days. So I did and I was told they never got my fax to refax it

and they can let me know in 7 days if they got my fax. So I sent it again.

Now their story is I need to wait 4 weeks just to see if they got my fax.

There is no reason why it takes 4 weeks just to see if they got my fax. All

I want is my rebate for a total of $225.00 as they advertised but they keep

giving us the run around. If not I want permission to return both the

computer and the printer and get a full refund. I am not waiting 4 weeks,

14 days, or 7 days. On 4-8-08 I am going to the consumer complaints and the

MD Gazette and letting them know of this scam.

My coworker bought a cell phone with a rebate and they told him the same

thing they "never got it".

The rebates given by office Depot are scams and I think everyone should be

aware of them. There should be no reason why I should have to call several

times, fax several times, and spend hours just trying to get the rebate that

I am owed.

Comment On This

Well this is May 31, 2008 and it sounds like I have had the SAME scam with Office Depot that you had. I bought an HP computer for my husband last Christmas. Mailed in the rebate, called and I was told they never received it, faxed it, waited two weeks, faxed it again and need to call them AGAIN! I will NEVER buy from them again if it is a mail in rebate! I will want my rebate at the time of purchase. Thought about faxing it SEVERAL times for several days to see if I EVER get it!