HP defective laptop

Dear Concerned,

I just wanted to share an very unpleasing experience which I had with my HP

Laptop(Serial No. CNF 7062JJ1). The case history is as follows :-

I had purchased the above laptop from M/s JAY COMPUTERS on 23/03/07 vide

their Invoice No. 176/Mar/06-07 by investing my savings of the last couple

of years so that it could help me grow my business. But only with in a few

months the laptop started creating various problems and I had to struggle a

lot on the helpline numbers in order to some seek help. Only after

continuous interaction with your service officers I was instructed to hand

it over to your HP Service centre at kalina , which I respected by did first

on 18th Dec' 2007 and these after started my struggle to get back a repaired

and and perfect laptop.

Since 18th Dec' 2007 I have been thrice faked by your service department

saying that they had repaired perfectly my laptop but all my efforts have

not shown any results till date. Even after two months and a couple of

visits to the service department, I do not have my laptop and the same is

with your service of names repairs. After going through all these useless

efforts of mine, what I now feel is that is my laptop has some basic

manufacturing defect which is not repairable as your service department has

already tried to do almost three times.

So I would request you to please accept back your useless machine and refund

me mine money along with bank interest so that I can purchase a new and

proper working laptop so that I am not faced with any more of such mental

and physical harassment.

Hope you understand the whole scenario and take appropriate action

immediately.

Thanking you in advance,

Best Regards,

Anurag Jain.

My all above mentioned case ids:-

1. Case Report 2216008073

2. Case Report 2216271470

3. Case Report 2216568596