Charter Internet & Digital Cable

I started my undesirable experience with this company after relocating to a new town and finding out they have no competitors, and if I wanted cable internet, they were my only choice. I had my ticket to be hooked up with internet & regular extended basic cable, and they somehow didn't know to hook up the internet, instead thinking I asked for digital cable. I had to call them back & wait on a different day to get internet finally hooked up, after finding out they didn't even put my ticket in right.

After moving to a new address again after 6 months, I had the now "old" account and the "new account". They were supposed to close my old account from the other place because for some reason they couldn't just transfer my service & not charge me a new hookup fee. Further down the road about 3 months, I had been paying my bill online with the SAME login & password from my old account with no problems, and nothing went wrong until for some reason they decided all of a sudden to start my latest payment to my old account and not my new one. In the mean time they issued me a check from my old account, didn't inform me of anything, and I ended up with an overdue balance plus late fees on my new account. I have tried to get the late fee taken off for the principle of the whole argument, and yes, they said it was taken off, so I got my bill this month and the late fee wasn't taken off. I would call, but I never get anyone who speaks understandable English or knows what to actually do, like issue credit on my account for the late fee.

While on the phone with the customer service department to try to fix my bill, getting transferred to different people and getting cut off constantly and having to call back and explain everything over and over again, they kept trying to get me to switch to one of their new bundle offers that was 10$ a month less than what I was currently paying. I finally said I'd switch to their digital cable package. Now that I have the new digital service, my channels keep cutting out constantly, my on demand movies are all skippy & pixellated when I do order them to the point they are unwatchable. I would call customer service, but I suppose that's how they treat their customers is to have such terrible service you just give up trying to get anything done with them and they can have the time to think of new ways to add insult to injury to their remaining unfortunate customers.

I am a terribly dissatisfied customer and have been telling everyone I can NOT to use Charter if they can avoid them.

Comment On This

I have had billing issue after billing issue with Charter Communications and they still call me daily to offer me more services and "promotions"!!!

I have paid over $434 since January of this year, when I owed $43.00. After having Internet access installed, my bill jumped from $0 to $183, then $248 IN ONE MONTH! Further, the "promotion" I was given was a $9.99/month "introductory price" for 6 months with free installation. Having worked at Time-Warner Cable for two years INSTALLING CABLE MODEMS, I asked them to ship me the box so I did not have to drive 35 miles to their nearest office to pick one up. Of course, they sent a technician to install it and charged me the installation. Further, the install tech *had to climb the pole and make adjustments* in order for my computer to gain access to the network, meaning that I would not have been able to install it on my own anyway! By any measure, the fault was theirs, yet I was still charged after having been deceived into purchasing a package which "doesn't exist."

Check out this post on my blog and please comment with your complaints. Hopefully, we can build enough momentum to mount a class-action lawsuit against the company.

http://manodogs.blogspot.com/2008/05/problem-with-corporate-billing.html