Verizon FIOS Customer Service

I have not had FIOS cable service to two of my TVs for 2 weeks. I have been on the phone with Verizon every day, sometimes for up to 1 1/2 hours with no resolution. Every day they tell me they will be doing something, and every day nothing happens. Thurs, Apr 24, they said they would finally get a technician out to my house, but never called to make an appt. I talked to another technician yesterday, and he said the order to have someone come out is not on my ticket. So every day is another long phone call trying to explain how they have messed up my service. We wanted to replace a set top box with an HD DVR, so they replaced one for one TV, but my TV went out of service. That started everything on Apr 15. After two weeks, they managed to not only lose my TV, but then turned off another set top box. So we have two TVs with no service.

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Incident = I have had the absolute worse experience with Verizon Fios. It started with a phone call for basic fios tv serice, however, the technician work order was for a full bundle package including premium movie channels, phone and internet! I told the tech I ONLY wanted the basic tv as I had at my old residence. I called the customer service department, was transfered to 4 people before I was sent to a retention representative that told me she would adjust the account. The bill come a month later-I was charged for full bundle. I called, once again was transfered numerous times before someone said they would adjust the bill and will place an order to cut off the internet and premium channel, which I never ordered and should not have been hooked up by the technician and should have been taken off when I spoke to the retention rep the first time. A month later, another hugh bill...........I have been on the phone for hours, yes, each time I have called it has been well

over an hour. I went to the local walkin center-and they called with me standing there, they were on the phone over an hour...and they could not get my account correct. This is too much! I called Comcast and am willing to pay more monthly for the basic service just so I do not have to keep up this issue with Verizon!!

Damage Resulting = I spent numerous hours on the phone and frustrated! I over paid just to end the despair!