Verizon FIOS Customer Service

I have not had FIOS cable service to two of my TVs for 2 weeks. I have been on the phone with Verizon every day, sometimes for up to 1 1/2 hours with no resolution. Every day they tell me they will be doing something, and every day nothing happens. Thurs, Apr 24, they said they would finally get a technician out to my house, but never called to make an appt. I talked to another technician yesterday, and he said the order to have someone come out is not on my ticket. So every day is another long phone call trying to explain how they have messed up my service. We wanted to replace a set top box with an HD DVR, so they replaced one for one TV, but my TV went out of service. That started everything on Apr 15. After two weeks, they managed to not only lose my TV, but then turned off another set top box. So we have two TVs with no service.