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Hughes Satellite poor service

 
HN7000s
US

I have had Hughes Satellite now since July of 2007. I had to pay $300 for the dish of which $100 was rebated to me by Hughes and I was supposed to get $50 rebate from Elite Satellite through whom I purchased the program. Elite did not honor the rebate because the wrong receipt were sent even though a representative of there company said that if I would resend the correct receipts I would still get the rebate.

All that said, I will have to say that Hughes is the biggest rip-off where internet service is concerened. They have the slowest download and upload speeds I have ever seen. Dial-up would have been faster. However, having had cable internet where I used to live and no cable available where I live now..Hughes seemed to be the only alternative for me. WHAT A MISTAKE!!!!

In addition to being so incredibly slow, they have a FAP (free access policy)that limits how much you can download during a specific amount of time..This limit is around 400MB...if you exceed this THEY REALLY SLOW YOU DOWN!!! I was never informed of this policy when signed up. I cannot however, stop this service without incuring a fee for early termination..about $175.

I am stuck with the world's worst ISP and my blood pressure goes up every time I see there commercial on tv where the girl says you can get high-speed internet service with Huges Satellite.

From: Message Author (click here to email author)
Date: Monday, 28-Apr-08 17:28:51 CDT

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hughes.net - internet service provider


I would not recommend HughesNet to anyone! Everytime I see thier commercial on TV it makes me furious.

They are not forthcoming with thier free access policy - which means if you download those 10 songs like they do on TV - they will download quickly but now you're done for the day because you just used up your download allowance and you're now surfing at speeds slower than dial-up. Then if you're in the middle of something you can pay for tokens to speed things up and before you know it your $70 a month internet has just become $200 a month internet. It is impossible to stay under the limit with only 2 adults and one student in the house. I can't imagine a family of 4 or 5 trying to use this. But I'm stuck for another 11 months under a contract I never signed so now I'm just counting the days until I cancel.


From: Message Author (click here to email author)
Date: Friday, 01-Apr-11 09:40:01 CDT

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YES! I also was never told about the FAP. I called when my computer was absolutely crawling and they told me the FAP was explained to me when I purchased. IT WAS NOT! I also found that if you have an antivirus on your computer, it also slows down this horrible service. BOOOOOOOOOO to HughesNet.

From: Message Author (click here to email author)
Date: Sunday, 13-Sep-09 18:21:11 CDT

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Tis the season to provide some bonus work for the system installers by faking required repairs. This has happened twice to me around X-Mas. Can't wait to cable gets here! Good ridance Huges disservice!!

From: Message Author (click here to email author)
Date: Wednesday, 17-Dec-08 17:37:20 CST

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Hughes net, Has a FAQ on Their FAP. That’s Frequently Asked Questions on their Fair Access Policy, Copied Strait form their FAQ is “So why is my plan referred to as “unlimited” if my high-speed access is indeed limited? Hughes guarantees it’s customers unlimited internet access … Not unlimited high-speed access.” Sorry Hughes Net, You should have put some more thought in to that excuse, This is a Piss Poor Excuse, and if taken to a court of law, Will stand against them.

From: Message Author (click here to email author)
Date: Thursday, 02-Oct-08 07:13:26 CDT

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elite satellite
hughes satellite
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