complain against citibank

dear sir/madam

my name is ajay g kothari from ahmedabad, gujarat. i had 2 citibank card.1st card no is 5546199sss and 2nd is 455038sssss on which i have loan . 2nd card, i have told them to cancelled but they didnt cancelled it after a long time i take loan on card but the problem is that they approved loan on that card wich i told them to cancelled and i break that card long time ago. then after the first installment of loan i paid on card which i have but the charge me late payment and interest in my second statment i talk to customercare they told me that you cant pay in this card you have to pay in card no that you broke or pay cheque i told them to send me new card but they didnt send me card at proper time and charge me late fee and interest. i told them to wevier the late charge and interest but they told me no. after that i stop the installment. after couple of month one man come from citibank whose name is mr. daruwala he

told us that your remening amount is aprrox 1,50,000 so you want to do settelment we told them our problem and ask him to wevier our late charges and interest and he talk to bombay office in account department and told us that he can settel it for 1,40,000 we tell him ok. at that time we ask for settelment letter that time he told me that the letter directly come to you from our bombay office in two three days. we pay 1,40,000 in three day. after two three day he pass our time he every time told us that in two three day it will come. like this he pass our time after sometime he told that mr.. akshat will the branch officer he will give you. like this time pass out and after some time he disconnect his mobile no. then i went to his office then they told me that he left the job and he didnt talk anybody and now you have to pay full money with all the late fee and ineterst charges till this date. i have send so many mail but they didnt give me any

solution. i talk to there main incharge mr. umang bhrambhatt but he also told me the same that you have to pay the whole amount.

now you tell me what should i do to take noc. please reply me as soon as possible

regards,

a g kothari