Delta Airline Fare changes
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Delta Airline Fare changes When a consumer checks for an airfare they are always warned, "prices may be higher" however, consumers are never warned prices may be less and if you book now, you will not get an adjustment. Today I learned my flight to Spain in Sept has gone from $785 RT to $706. I have two tickets so the two tickets are $158 less. I called Delta airline and they said the fare would have to go down $200 to make the change worthwhile because the penalty is $200 per ticket to reticket at the lower amount. If the fare dropped $220 per ticket I'd only reap the benefit of $20 with a change fee. Something seems seriously wrong. The plane is currently less than 20% full. What incentive is there for consumers to purchase a ticket 6 months in advance if rates are likely to come down. I mentioned that at booking there website says there is a rate guarantee. I was told that doesn't apply to this type situation. I don't expect airlines to alert ticket holders that a fare has come down, however, I do think an airline should adjust fares for consumers who find out that a fare is currently less. Other then broadcasting on to the internet that consumers should think twice about ticketing early, what recourse do I have?
Thank you. From: Message Author (click here to email author)Date: Wednesday, 02-Apr-08 19:40:38 CDT Business: Reply Online Consumer: Comment On This |
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