Vonage Customer Service - continued billing

I ordered the service. They sent the modem, I called and cancelled the service and returned the modem at my expense. They continued billing me and two months later, I called them and they said I cancelled the transfer of my number but not the service.

All representatives I spoke with were extremely rude. I told Mark to cancel and not debit my account any more. At the end of the call he advised I owed a $39 cancellation fee and he would be taking the money from my account. I immediately logged onto my computer to check my bank account and by the time I could sign on, the transaction had been taken.

They are as crooked as you can get and are in it for the bucks.

PLEASE PLEASE PLEASE be careful when dealing with them.

Comment On This

As a x employee of Vonage I personally know of many customers this has happened to…..

Vonage also likes to blame their poor service of the customers internet connection.

Please be very careful when considering to sign up for the service……