Bridgevine Scam

They did not honor my rebate of $300.00 and made me wait for 24 weeks to finally give me a conclusive reason for denial.

Every representative I talked to had a different story or had a bad attitude towards me and most refuse to help me.

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I ordered COmcast Internet and TV bundle on Feb 5, 2009. It was installed the next day and I sent in the rebate form for $200 the next day. I called and called for the next four months and NO rebate check. Then I googled "bridgevine rebates" and found all the complaints of scams by everyone. SO I called the local TV station help line and he told me to contact PA attorney general. Wrong! So I kept searching and found the "Internet Crime Complaint Center" (IC3). Within 4 days of filling the complaint, I received a check.

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This is is concerning a rebate partnered with Bridgevine and Comcast. I purchased a router and cable modem for $40.00 each from Bridgevine with a promised rebate of the full amount of the purchase. In addition, when I initiated High Speed connection with Comcast, an additional $100.00 rebate was offered. I completed rebate forms for each of these carefully adhering to all specified instructions. I mailed all forms on September 9, 2008 and have not received any rebates from them yet. I have called numerous times and have gotten nothing but runaround. Please help stop this thieving practice. I feel that Bridgevine is nothing but a bunch of thieving bastards!!!!

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I placed an order with bridgevine back in november for cable service @ $33 per month for 6 months. I've been charged $59.95 every month and have been calling them this whole time. Every time, they say they'll look into it and the corporate office will call back. Of course, they won't correct the bill and won't call back.

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Guys,

I saw the following deal on their website and signed up for it.Later it turned out that the rate is good for 6 months only. I somehow managed to get the rebates for the modem (20.00 from D-Link +39.95 from Bridgevine).They had told me I didn't have to do any thing for the cash back bonus and I would get it in 10-14 weeks. Now when I ask them, they tell me I should have sent in the rebate forms for cash back too, which happens to be the case. That way I won't be getting my cash back for $ 225.They intentionally hid that information from me then. They are also not gonna do any thing about the promotional rate for the 12 months. I feel lied to and taken advantage of.

Product Details

Name: Double Play - TV and Internet with Power Boost

Price: $66.00 Per Month

Current Promotion: $225 Cash Back

Description: Customer qualifies for a $225 Cash Back rebate when purchasing Comcast High

Speed Internet and Digital Cable services from this site.

Expiration Date: September 30, 2008 11:59 PM

Disclaimer: Customer must order service from this site. Customer must complete rebate form

and mail all required documentation to address listed on rebate forms. Please see rebate forms for complete details.

Current Promotion: $66.00 for 12 Months

Description: $66.00 for 12 Months

Disclaimer: Offer ends 09/30/08, is only available in wired and serviceable areas in

participating Comcast systems (and may not be transferred) and is limited to residential customers satisfying applicable eligibility criteria. Offer not available to customers with unpaid account balances. Offer limited to Starter Digital Cable and 6.0 Mbps High Speed Internet service. Requires subscription to both services. AFTER THE 12 MONTH PROMOTIONAL PERIOD, OR IF ANY SERVICE IS CANCELLED OR DOWNGRADED, REGULAR CHARGES APPLY. YOU MAY CANCEL SERVICE BY CALLING 1-800-COMCAST. For Comcast���¿s current monthly service charge for the advertised services, please provide your service address information where indicated on this site to locate pricing for your area. Digital Cable and High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Prices shown do not include equipment and installation charges, taxes, and franchise fees. May not be combined with other offers. Cable Service: Certain services available separately or as a part of other levels of service. Basic service subscription required to receive other levels of service. Not all programming available in all areas. On Demand selections subject to charge indicated at the time of purchase. Converter and remote required to receive certain services. HD programming limited to the programming provided to Comcast in HD format. High Speed Service: Powerboost provides bursts of download and upload speeds for the first 10 MB and 5 MB of a file, respectively. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Not all features, including McAfee, compatible with Macintosh systems. Call for restrictions and complete details. Comcast ���©2008. All rights reserved. All other trademarks are the property of their respective owners

Current Promotion: Free Wireless Router, After Rebates

Description: Purchase price of the D-Link wireless router is $59.95. Bridgevine is providing a

$39.95 cash back rebate and D-Link is providing a $20.00 cash back rebate. Visit http://rebates.bridgevine.com to receive rebates.

Expiration Date: September 30, 2008 11:59 PM

Disclaimer: Customer must order service from this site. Customer must complete rebate form

and mail all required documentation to address listed on rebate forms. Please see rebate forms for complete details.

Current Promotion: With Optional HD Service

Expiration Date: September 30, 2008 11:59 PM

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comcast.com A.K.A. Bridgevine, is a "Third Party" that sells Comcast packages for more money than dealing with your local Comcast business office.

The current High Speed Internet promotion for $150 cash back, a free $59.95 cable modem after rebate + $14.95 shipping fee, $33 for the first three months and $59.95 there after.

This package will cost you $503.50 +Tax for your first year if you're fortunate enough to actually receive the rebates. If you give up fighting for the promised promotional hook, plan on paying $713.45 +Tax.

If you purchase your own modem for around $60, and contact your Local Comcast vendor via telephone to order Internet service for $29.95 +Tax a month for the first year. You will only have a bill for $419.40 +Tax.

I took the time research all of the options before blindly jumping into a "Web Search Scam". I hope this helps someone before you endure the burden of being scammed.... Lefty Bassist

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Bridgevine rebate is a scam! They did not honor my rebate of $100. I waited for 5 months only to hear them say my rebate was invalid because I cancelled my service. My service was never cancelled and they wanted to scam me out of my rebate.

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Why does Comcast make it so complicated to get the rebates that were promised? It is unclear when you are supposed to apply for them. There is no notice sent when these rebates are due for claiming. I have not been able to determine either the date the rebates matured or their expiration date. I had to go back and try to find the original order confirmation e-mail, and since I have several e-mail addresses and I get 100s of

messages, it took forever to find it. Then when I click on the link to claim the rebates, I get a duplicate receipt message? I tried the search function on the site and there is no result after I enter the data that supposedly will bring them up.

I sent a message to the customer service e-mail address, and unless it was filtered out as spam, I received no response. I have tried searching thru my junk mail folder with no success to find a reply that probably never came. I called Comcast and they can�t help me other than to give me a phone number to call for customer service. I tried calling that number and as I am typing this, I have been wasting 15 minutes of my time listening to a very obnoxious jingle and hold voice message repeat endlessly. My rage is building to the point I am ready to drop all of my service and go with other companies to replace this expensive triple-play that I am being overcharged for. When my �special� reduced price

deals run out and it gets more expensive, I am also not notified in advance to switch my plan. That happened to me before. yes, they expect you to remember how long their reduced cost cable offer lasts. Then, you are supposed to ask what other packages they have set up special for the customer to save you money. Well, all the sudden it kicks in and your bill jumps up maybe as much as 50 or 100 dollars. You call in, enraged that they didn�t bother to tell you it is expiring, but, sorry, you owe the money. Then the poor customer service scapegoat, who feels your rage offers you the next special deal that will expire and cost you a ton of money down the line when you forget the verbal expiration date they give you on the phone. Doesn�t that seem like a scam too? Sure it does, but it is all probably totally legal and doesn�t qualify as a deceptive business practice.

So, back to the rebate issue. For what purpose is Comcast farming out these offers to rebate companies? The only reason I can come up with is to try to avoid paying them out to the customers! It is convoluted, confusing, deceptive, and seems to be a deliberate way to make it so inconvenient that people give up or forget they even have them coming and when they are supposed to be paid. Why aren�t the rebates just credited to people�s Comcast bills? Wouldn�t that save them the fees they have to pay out to Bridgevine to administer the rebates for them? I don�t know. Does Bridgevine pay for itself with the money saved from customers like me who didn�t know when they matured or expired?

and why is this so maddeningly difficult and time-consuming? So they can just not have to pay and further overcharge customers and to blame the non-payment of promised rebates on the customer�s failure to claim? As I write this I am still on hold with a company I am not even sure what the name is. I think it is Bridgevine, as the message it took me forever to find states, but the Comcast customer service person said something about going online to rebates.com or something similar before I insisted that I need to have a phone number and talk to a rep from the rebate company. The only thing I can figure is this is a scam to avoid paying the promised rebates to the customers that deserve them. Is Bridgevine hired to prevent money going out from Comcast to their customers and therefore earn their fees by saving Comcast this money never paid out?

After 40 minutes an operator finally has picked up and it is Comcast again and not Bridgevine. Then they put me on hold again. It is now 40 minutes and counting of my evening spare time, which I have little of. I am infuriated. After more time on hold I was finally connected with a person representing Bridgevine. This person told me the rebate was expired. I tried asking why Comcast does not credit the rebate directly to the customer and was told Comcast has nothing to do with administering the rebates and that the money for the rebates does not even come from Comcast. That threw me and I was unable to understand the explanation. If it is a rebate for Comcast services, how is that money generated and paid out to the customers of Comcast? I got some kind of convoluted information about many types of offers and services that Bridgevine offers which generates the monies paid in the rebates.

Why does none of that make any sense? I give up. Without shouting in anger to this poor person in India or somewhere, who was trying to explain why I will get no rebate, I said something to the effect that Comcast should directly pay the rebate, because the system as it is so confusing and complex that people are going to just lose it and never get paid, like me. I hung up, proud at my restraint from screaming and cursing from my enormous frustration and anger. She was just the messenger, and I didn�t want to shoot the messenger here, but I am so infuriated that I was totally screwed out of the promised rebate and basically blamed for this loss, rather than blaming the absurdly inept system in place. Is this a deliberate practice designed to prevent payouts? Is the money really not coming from Comcast when the person getting them jumps thru the hoops at the correct window of opportunity and fills out the forms that I will not be able to fill out because the rebate offer expired before I could claim it? I just wasted an hour of time, finding out I had been robbed of the rebate, because I didn�t jump thru these hoops? Does Comcast, as a business entity care about individual customer�s rage about this issue? Is there any possible redress of my grievance? I lose my stinking $150 bucks and an hour of my time spent stressing out in anger. Does Comcast have high customer satisfaction ratings? No. Is it deserved? Yes.

What can I do about this latest example of infuriating business practices by this corporate giant, which has angered me for the umpteenth time about my bill(s) for their services? I have had many problems with their practices and customer service before, but this one is so unbelievably aggravating that it is off the scale. I wish it was easy to replace them with their competitors, but that is costly and if I use another company (or three) to replace this triple play, am I wasting time trading one set of aggravating circumstances for another? I have had my share of problems over the years with Cavtel and Verizon for phone and internet. Verizon, despite offering me its triple play by mail numerous times, has no fios in my neighborhood, so I can�t get the triple play from them that they keep offering me.

Do I want a satellite TV service? Can I just get Cable TV thru a website yet? Where is the IP TV that I want? It is just one big annoying, expensive joke of a mess, and I have decided there is no satisfaction from these things. I will have trouble with Comcast or Verizon or whoever, but my limited choices and the inconvenience of switching from one insensitive greedy corporate giant to another make this an exercise in guaranteed frustration and anger. I�ve wasted time and energy again and all I get is the same old nightmare. It never ends. I must get used to it. It will never go away. Oh well. F**k me.

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I had to send an e-mail to Bridgevine to find out that my rebate was turned down. No explanation.

Now that I see all the complaints I urge all to file a complaint with the Federal Trade Commission. They can't solve your individual complaint but can launch a fraud investigation.

Here's the link

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

I'm not familiar with message boards so please circulate this message as much as you can.

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Bridgevine is a big bunch of lying bastards.

Don't trust them as they are thieving bastards.