EXTREMELY POOR AFTER SALE SERVICE AND HELP: TATA INDICOM PHONE NUMBER 120-6492118

=A0=0AMs Nusrat Jahan=0AC/O Air Commodore S S Saxena VSM G-32,Site 4, =

UPSIDC=0A9810121050 Kasna Road,Greater Noida 2013=

08=0A 10 Sep 2007=0ATo=0ACustomer Care =0ATATA INDICOM WALKIE =0A=0AEXTREMELY POOR AFTER SALE SERVICE AND HELP: =

TATA INDICOM PHONE NUMBER 120-6492118=0A=0ASir,=0AI write this with extre=

me anguish and with great frustration to seek immediate help and after sale=

s service which TATA services claim to provide. In our case it has been a =

repetition of what Reliance Walkie people did, the sole reason to change ov=

er to you.=0A=0AI filled the application Form No. DL 00517075 on the 18 Au=

g 2007 for TATA WALKIE through =0A=0AMr SHABBIR ALAM from =0ATEAM HR SERVIC=

ES Ltd, =0A2A, Old Ishwar Nagar, Main Mathura Road, New Delhi =0A=0AWe alsopaid the required amount of Rs 1122/ vide cheque No. 649217 drawn on HDFC =

Bank, Greater Noida for Plan 349 with very clear and specific requirement f=

or INTERNET services.=0A=0AOn 22 Aug 2007, one Mr Anil Kumar Gupta from KA=

MSON MARKETING Pvt Ltd, E-156, Sector 20, NOIDA came to install the Walkie.He brought the phone set (LSP 345), cords and the BATTERY in open conditio=

n. The cables looked old and used and so he replaced one from his bag. He h=

ad no answer for bringing the set and the battery in open condition. I wrot=

e the same on the installation papers. The data cable and the CD was not gi=

ven.=0A=0ASince the very purpose was to use the set for Internet, I asked M=

e Shabbir Alam to send the data cable and the CD which he could arrange to =

deliver only on the 4th Sep 07 for Rs 115/- paid in cash even though the C=

D has scratches and looks used.=0A=0AWhen I loaded the CD, the set=92s mo=

dem is not being detected. So we are back to square one. I have not used th=

is phone for any purpose so far.=0A=0AI tried in vain to call Mr SHABBIR AL=

AM several times but he does not respond now.=0A=0AI tried to contact Mr Al=

ok of M/s KAMSON MARKETING on phone 9212125943. He responds after many atte=

mpts and told me on the 6th Sep that he will send an executive next day to =

change the set. That was four days back and no one has turned up so far.=0A=

=0AI feel we have been cheated in exactly the same manner as Reliance did.=

=0A=0AI have not used this phone since 22 Aug 07. Since the very purpose w=

as to use it for Internet, it is a useless piece of junk with me and I woul=

d like to return the same and get my refund and that too with the same spe=

ed with which the money was taken from us. Or can some one will still try =

to make amends and see that the set works for INTERNET USE.=0A=0AIt is frus=

trating to experience this kind of service to come from TATA. What a name i=

t was!=0A=0AThanks =0A=0A( MS Nusrat Jahan)=0A9810121050=0Aautowings_grnoid=

Email User=0A