Wells Fargo Banking Services

RE: Wells Fargo Bank Tellers/Manager Treated me Like a Fraudulent Criminal

Today I had gone into Wells Fargo to cash my pay check, which was in the

amount of $1,408.00 dollars. The bank teller had written on my pay check, h=

ad me

sign the back and apply my right thumb print on the front. The company who=20=

I

work for bank at Wells Fargo; however, I do not. Therefore, the banker

requested that I provide a second piece of identification. I submitted my s=

tudent

I. D. card. She then told me that a student I.D. was not sufficient. I tol=

d

her that I always use my student I.D. card as a second form of

identification. She then had told me to hold on and left me waiting so thatshe could

confirm student I.D. were official. Her manager told her, "Yes; a student I=

.D. can

be used". The Teller then had asked, "How so? It does not even have an

expiration date." The manager told her that it was ok. The teller had then=20=

scanned

closely with her eyes looking at my California Driver=E2=80=99s License; af=

terwards,

she had picked up my student I.D. and scanned over it, looking very closely=

.

She then had ran my paycheck through the machine as if she was finally abou=

t

to cash it; but, instead, she began typing in data on her computer system

and then she had looked over my paycheck very closely. She then had called=20=

her

manager and told her that she was going to call the company that I work for=

to verify the pay check. Today is Saturday and the company=E2=80=99s office=20is closed.

The teller had called the attention of two managers and they both had come

back to the window (from where I was standing and waiting) and told me that=20=

they were not going to be able to cash my check. I busted in tears of

frustration because they had me waiting for approximately 25 minutes, they h=

ad wrote

all over my paycheck, embarrassed me by making me feel like I was doing

something fraudulent, and then tell me that they were not going to complete=20=

the

process to cash my check. I then had told them, =E2=80=9CNow, how am I suppo=

se to cash

my paycheck if you wrote all over it?!=E2=80=9D The manager responded and sa=

id, =E2=80=9CI don=E2=80=99

t know, all I know is that we were unable to verify it.=E2=80=9D I told her=

, =E2=80=9CThe

next time you feel the need to discriminate against someone by refusing

service to that person, make sure that you perform your reviews for verific=

ation

first, before you decide to write all over their property!=E2=80=9D The man=

ager told

me, =E2=80=9CI have done nothing wrong, do not come back here to our bank a=

gain!=E2=80=9D

I am a single mother of two children. After what they had done to me, I was=

unsuccessful in cashing my check anywhere else today. My last stop was Wal

Mart.

An Associate at Wal Mart had told me that she always have customers who com=

e

from Wells Fargo who try to cash their check at Wal Mart after, wells Fargo=

refused to process them; but, Wal Mart will not cash them after Wells Fargo=

have written all over them.

This Bank need to know that it is not ok for them to mark all over people's=

property and then refuse to provide them with service. I would not be as

upset, had they done the review to verify the check before witting all overit.

Sincerely,

Thalassa D. Newton

2038 Weldon Lane

Bay Point, CA 94565

(925) 435-2338

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