Wells Fargo Bank Tellers/Manager treated me Like a Fraudulent Criminal
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Wells Fargo Bank 3001 Railroad Ave Pittsburg, CA 94565 US www.wellsfargo.com Today I had gone into Wells Fargo to cash my pay check, which was in the amount of $1,408.00 dollars. The bank teller had written on my pay check, had me sign the back and apply my right thumb print on the front. The company who I work for bank at Wells Fargo; however, I do not. Therefore, the banker requested that I provide a second piece of identification. I submitted my student I. D. card. She then told me that a student I.D. was not sufficient. I told her that I always use my student I.D. card as a second form of identification. She then had told me to hold on and left me waiting so that she could confirm student I.D. were official. Her manager told her, "Yes; a student I.D. can be used". The Teller then had asked, "How so? It does not even have an expiration date." The manager told her that it was ok. The teller had then scanned closely with her eyes looking at my California Driverâs License; afterwards, she had picked up my student I.D. and scanned over it, looking very closely. She then had ran my paycheck through the machine as if she was finally about to cash it; but, instead, she began typing in data on her computer system and then she had looked over my paycheck very closely. She then had called her manager and told her that she was going to call the company that I work for to verify the pay check. Today is Saturday and the companyâs office is closed. The teller had called the attention of two managers and they both had come back to the window (from where I was standing and waiting) and told me that they were not going to be able to cash my check. I busted in tears of frustration because they had me waiting for approximately 25 minutes, they had wrote all over my paycheck, embarrassed me by making me feel like I was doing something fraudulent, and then tell me that they were not going to complete the process to cash my check. I then had told them, âNow, how am I suppose to cash my paycheck if you wrote all over it?!â The manager responded and said, âI donât know, all I know is that we were unable to verify it.â I told her, âThe next time you feel the need to discriminate against someone by refusing service to that person, make sure that you perform your reviews for verification first, before you decide to write all over their property!â The manager told me, âI have done nothing wrong, do not come back here to our bank again!â I am a single mother of two children. After what they had done to me, I was unsuccessful in cashing my check anywhere else today. My last stop was Wal Mart. An Associate at Wal Mart had told me that she always have customers who come from Wells Fargo who try to cash their check at Wal Mart after, wells Fargo refused to process them; but, Wal Mart will not cash them after Wells Fargo have written all over them. This Bank need to know that it is not ok for them to mark all over people's property and then refuse to provide them with service. I would not be as upset, had they done the review to verify the check before witting all over it. From: Message Author (click here to email author) Date: Saturday, 08-Sep-07 18:57:39 CDT Business: Reply Online Consumer: Comment On This |
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