SmartCarpet - SmartCarpet: sub-par carpet, $3,000 wasted

Posted on Saturday, September 8th, 2007 at 1:29pm CDT by 37d4dfc7

Product: SmartCarpet

Company: SmartCarpet

Location: NJ, Staten Island and Eastern PA
US

URL: http://www.smartcarpet.com/

Category: Other

Let's start with the good news. SmartCarpets installers are very hardworking and detail-oriented -- it is just a shame their work is wasted. We spent $100,000 on an addition to our home to create an adult den, with a vaulted ceiling, home theater, the whole nine yards. We showed the room to the SmartCarpet Salesman, John Casale, and told him what we were doing with it. He showed us samples that were 2 inches by 2 inches. We are not in court today because, technically, they fulfilled their end of the bargain as we picked-out the carpet. Our problem is that John told us that this was a good carpet and appropriate for what we were going to do with it. And, it is adequate if you are flipping a house in a low-income neighborhood or maintaining a rental property, it is fine. However, for a home where you intend to live as well as entertain business associates, it is completely inappropriate. The carpet they put down was half the thickness of the builders grade carpet they pulled up, and a third the thickness of carpet we had recently purchased from Home Depot. For another $1,000 we should have gone to a real store. As my mother-in-law so eloquently put it, What were you thinking, buying carpet out of the back of a van? (While it is unfortunate that SmartCarpet has forced us to pay $7,000 for the $4,000 carpet we were looking for, at least we will be able to donate their carpet to a local charity).


2 Comments

d2c2ba0d, 2008-12-17, 04:10PM CST

In the past 3 years SMART Carpet and Flooring has sold and installed flooring products to more than 76,000 customers. It is of course natural to experience some problems. In that same period SMART Carpet and Flooring has received ONLY 67 complaints with the BBB out of 76,000 jobs. Of those 67 , 63 have been resolved and 4 were closed by the BBB. SMART Carpet and Flooring encourages its customers to call 1 800 526 RUGS to resolve their issues.

3eac5f19, 2008-12-17, 04:11PM CST

In the past 3 years SMART Carpet and Flooring has sold and installed flooring products to more than 76,000 customers. It is of course natural to experience some problems. In that same period SMART Carpet and Flooring has received ONLY 67 complaints with the BBB out of 76,000 jobs. Of those 67 , 63 have been resolved and 4 were closed by the BBB. SMART Carpet and Flooring encourages its customers to call 1 800 526 RUGS to resolve their issues.

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