Blue dart courier service

Hi,

I was to receive a courier from Citibank thru Blue Dart courier . I got

the intimation on 30 August that the courier is being sent thru AWB #

32445744774 . For last 4 days I have being following up with them , and

the answer which I get is that , the card will be returned back as they

have the information that I no longer work/sit in the office. As a last

resort on 6th September , I again informed them that I would be sitting

in the office reception , so that I can trace the person or find out the

real cause of my card not getting delivered. I was told to be available

between 2 to 4 PM . For 2 hours I was sitting in the office reception ,

but no delivery person turned up. To my surprise when I call up the Blue

Dart people , I was again informed that the delivery boy visited the

office but again the same reasoning "I no longer work/sit in the

office". When I again complained I was assured that the delivery would

be reattempted on 8th September between 1 to 2 PM. Again I was sitting

in the reception so that I donot miss him , but same old story ...

I donot understand now where to register my complain in this regard. I

had searched the Blue Dart web site , to my utter surprise they do not

have a complain or escalation number , leave alone a designated Quality

assurance person whom I can contact for resolution for my problem. I

hope I would get some help by this.

- Lovejit Singh Bharaj

+919830280921

Kolkata.