a & e factory services

On September 7, 2007 I had an appointment with a & e factory service to

repair my Kitchenaid microwave oven. I called at 8:15 AM to confirm the

time the technician would arrive and was told it would be before 12 noon.

At noon I called again when he hadn't responded and was told he would be at

my home shortly. At 1 PM I called again and was told he would be at my home

within 1 hour. At 2 PM I called again and was told he had been contacted

and would once again be at my home within 1 hour. By 3 PM when he didn't

show again, I called and was told he wouldn't be coming at all this day and

when would I like to reschedule another 4 hour slot. Never did a & e make

any attempt to apologize or help make up the lost time by putting my needs

ahead of their poor scheduling.

This is blatant disregard for consumers and the poorest customer service I

have had all year. I have seen many complaints of the same nature about a &

e and just want to add my bad experience so that maybe another person is

spared from their lack of service.

Do not use a & e factory service they are incompetent and unprofessional and

will waste your time!