Horrible Customer Service/ Didn't receive the service paid for, or refund of monies.

I submitted an application to get my college grades evaluated by WES in December/06. Paid the $175.00 in required fees, got the original documents sent directly from my college in Brazil ( 3 times) and never got my evaluation done because WES claim there is one translation missing-which they have the original, but refuse to fax me a copy to take to the translator.

Because of their poor ability on handling information, I missed an opportunity to get benefits from �Tuition Waiver Program� from NJ Government and when I complained with WES representative, I got a careless bored sigh.

Wes takes from 3 weeks to a month to answer e-mails, their phone lines take too long to pick up when they do pick up at all, and their representatives make clear your contact is unwelcome.

At some point I had customer representative Raymond state that they actually have all the documents requested. And a few days later, when I checked the progress of my evaluation, I was told by Cust/rep Candice that they DON�T have the referred mysterious translation. But she wouldn�t tell me exactly what it is to be translated, and my college in Brazil has no clue what could be, and she wouldn�t fax me the document, because I�m a third party between WES and the college in Brazil. Excuse-me! My husband called them to try to get some help; Candice wouldn�t let us talk to Raymond again or transfer our call to a manager, and said she would have to disconnect us to get other calls.

WES is completely careless about their customers, and don�t acknowledge their services are important in peoples carriers.

WES has by far the worst customer service I ever experienced, and I feel disrespected and neglected. I can�t get the service I paid for for, I can�t get my money back and I can�t get a straight information to help me solve the problem.

This market need some competition badly, because a company with WES low level of services should not, should not stay in business any longer.

Marcela Bornstein