babies r us

I sent the email above to Babies R US customer care but so far I had no awnser.

Its been already 10 days since I sent this email. Perhaps you can help me... I felling cheated.

Thank you in advance,

Mirella Morabia

Dear responsibles for Babies R Us,

I'm writing after a huge desappointment that I had with the store. First of all it pays to mention that I'm brazilian and I dont live in the US (excuse my english). I've been to Miami last 2 weeks and I bought several things at the Aventura store. As it is my first child, I bought as much as I could. In general, me and my mother spent almost US$ 3000 in this particular store (i have all the receipts with me). For my surprise, when i got back to Brasil and opened the box of "primo Viaggio mint" by Peg Perego I found out the merchandise was all demaged. The protection os the seat was totally used. I suppose our attendant named Caseem gave us the last product that was on the store. But he NEVER metioned that it will come dirty and with an appearance of 2 years used. I really dont know how to manage this situation, besides the fact that i'm very very frustrated (again, it is my first baby.

As I said i dont live in the us but regularly I'm flying overthere to buy things for me and friends. You may know how many brazilian clients you have.

the receipt that contains this buy is under number 6510/99 T 5804:8 / C-90640. The total amount of this buy was US$ 1008,74, in my mother's credit card: Marguerita Morabia.

I bought also the Pliko P3 mint, and many other things as clothes, blankets, mobiles, etc. If you need, i can send all the others receipts details.

Please, I'm looking foward to hear from you and specially with some idea to solve this problem.

I can send also pictures showing this problems. (let me know if you need)

Thank you for your attention.

Mirella Morabia

Email User

55 11 99102101 / 55 11 30814616