defective bike carrier and trailer hitch from etrailer.com

etrailer.com

During spring 2007, I purchased a bike carrier and trailer hitch from

etrailer.com. After only one weekend camping trip, the hitch bent to the

point that the bike carrier was nearly dragging on the ground. When I

contacted etrailer.com with news of their equipment's substandard

performance, I was disappointed to discover that etrailer.com did not stand

behind its equipment. etrailer.com invited me to return the defective

equipment that I had purchased--but only at my own expense! In my opinion,

that is hardly the position that a respectable company should adopt.

Worse yet, when I returned the hitch, etrailer.com took the liberty of

deducting outbound shipping and a 20% restocking fee from their overall

refund. Thus, I ended up netting $33.14 in return for a hitch that

originally cost $159.95.

In conclusion, if you are looking for bike hitches or other auto

accessories, I DO NOT recommend etrailer.com.

In my experience, etrailer.com sells defective equipment, and

etrailer.comhas little concern for the cost or inconvenience that it

causes its

customers.

Sincerely,

Tim McGettigan