USAA Auto Insurance

Our new 3 month old car got hit from the rear by a USAA customer who was

also hit from behind. However the USAA customer did not take the particulars

of the 3rd car so we claimed USAA instead. USAA came back and denied our

$150 claim for a bumper trim replacement, claiming that their customer was

not at fault as she was pushed into our car. I disagree with that decision

as her customer WAS AT FAULT for letting the 3rd driver go.

USAA has been terrible to work with as their customer service representative

keep insisting that it was not their customer's fault without pursuing

beyond that fact. Their lack of decisiveness to settle a small claim amount

has let to this complaint that may cost them much more.

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Would you want your insurance company paying for a claim that you did nothing wrong? It is your responsibility to get the information for the party that was at fault. I don't blame USAA at all for not paying the claim!

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USAA auto insurance has done nothing for good to its customers, I have been a customer with USAA for over a year now and have saved over a thousand dollars just in Auto insurance alone, not to mention their awesome banking and investments, as well as low credit card rates. I am not a fan of banks at all, but USAA is the first bank that I can say that I truly respect. Thanks USAA