Serta mattress purchased from American Mattress Elmhurst Illinois

In May of 2006, I purchased a $1,200 Serta mattress and box spring from

American Mattress. I had a Serta over 10 years and it was time to

replace it, so I purchased another Serta.

The bed that was delivered was damaged (the ticking was picked and

pulled and looked dirty). While the bed frame was being put together on

my hardwood floor, it was dropped and scraped and left a gouge in the

floor.

I had to call the store and after a few more calls, I did get another

mattress (had to take more time off from work).

After 6 months, the bed felt worse than my 10-year old mattress. I sleep

alone, yet there was a huge depression that I would roll into and it

feels like there's a broken spring somewhere in the middle. I wake up

feeling like I've been hit by a brick truck; my 10-year old sofa sleeps

better than this bed.

Since it was so new, I contacted the store and was told I would have to

pay $45 to have someone come and look at the mattress. And, unless

there was a visible dip in the mattress that I would not get anything

replaced. The overall comment was not to expect any real results.

Well, since this mattress has the foam, you won't see the dip until

there is pressure on the mattress.

Next, I contacted Serta directly via email. After about a month, the

emailed me that they couldn't do a thing - go to the store. The worst

part; Serta is about 15 miles from my house.

So, now I'm wondering what is the point of having a warranty if you have

to pay someone to fulfill it so quickly after purchase?

I called the store again and asked to speak to the regional manager. I

eventually hook up with this person and once again, I'm told to pay the

$45 and not to hope for much since it's rare that a mattress is

replaced.

Now, it's a year later and I can't switch my mattress to a comfortable

spot. I actually sleep as close as possible to the edge of the bed to

try and get decent support without getting a stiff arm and hip. I don't

know what to do; I can't afford another mattress and I'm really

frustrated.

I do know I WON'T BUY another SERTA ESPECIALLY FROM AMERICAN MATTRESS.

If you get a lemon, they certainly won't and don't stand behind their

products.