KLM web site functionality complaint

Hi Complaints.com

I recently tried and failed to log in to my customer loyalty programme on

KLM's web site (see first email below) and sent an email to their customer

services people from the site.

-----Original Message-----

From: Email User [mailto:Email User]

Sent: 01 September 2007 14:58

To: Customer Care - LONMB

Subject: miscellaneous

Question or remark:=Why doesn't your web site work on either Safari or

Firefox? The request new password page doesn't load completely in either

browser and it's a real pain,. it's been like this for at least a year too,

and every time i speak to someone over the phone they acknowledge this fault

but say they can't do anything about it....

Not good customer service, guys - and I LIKE flying KLM too, so i'm telling

you this in a helpful way!!!

Subject:=miscellaneous

Title:=male

First name:=Tim

Name:=Maguire

Initials:=

E-mail address:=Email User

Flying Blue or World Perks number:=4952346846

Address Home/Business:=home

Company name:=

Address:=4 Scotland Street Lane West

Postal code:=EH3 6PT

City:=Edinburgh

Country:=GB

Province or State:=Lothian

Telephone number:=07770 555 224

Fax number:=

Flight number:=

(electronic) ticket number:=

Departure date:=//

Departure from:=

Arrival at:=

Specify type of cabin:=Economy Class

Response required:=

This produced THIS initial response from KLM

Sender : Customer Care - LONMB

Recipients : Email User

SendDate : Mon Sep 03 10:52:43 CEST 2007

Subject : RE: miscellaneous DG FB

Dear Mr Maguire

Thank you for your email .

Your query has been forwarded to the Flying Blue help desk for reply.

Should you wish to contact them direct the contact details may be found on

www.klm.com FB option or telephone 0870 2429242

Regards

Customer Care

KLM Royal Dutch Airlines/Northwest Airlines

United Kingdom Ireland

Tel : 00 44 (0)8708 500747

Fax 00 44 (0)8708 500767

Finally, I received this email this morning:

From: Email User

Date: Mon, 3 Sep 2007 20:31:05 +0200

To: <Email User>

Subject: Flying Blue : Answer to your request

TIM MAGUIRE

Y/R : : 004952346846

O/R : : 0709031109725935

Dear Sir,

Thank you very much for your

Comment On This

Dear Sir,

I have booked a to and fro air ticket From Hyderabad (INDIA)Washington and washington Hyderabad via Amsterdam on 10th Sep.08 through KLM airlins. My wife reached USA. Due to the some reason KLM changed the flights destinations. They are asking my wife to trvel from wasington to Bombay via Amsterdam insted of Hyderabad. For a 62 years old lady, it is difficult to travel from International air port to Domestic air port in Mumbai. I request KLM to provode some assistence to shift my wife along with laguage from Internation air port to Demestic airport. Her ref. No3FVKAZ. She will be returning to Hyderabad on 24.05.09.

Thanking you

I.Mastan Rao

Husband

Comment On This

I am sending this notification to you on behalf of my sister mgt gilmartin Fortmary park Limerick who has already submitted a hand written complaint of yesterday regarding the inequity of how the luggage allocation was applied at beijing Aiport on the 1140 flight to Amsterdam . She had one suitcase and 2 DUVETS with a carry on bag. While she appreciates restrictions have to be applied nevertheless this allocation should have been equally applied to others on the flight .She was allowed to take one piece of hand luggage on the flight while the majority of the group was able take well in access of their amount with no charge. The cost was 120 EURO

I would appreciate if you could communicate with my sister who is upset with this unfair service. sincerly

mary gimartin