Costco Tire Department, Wharton NJ 07866

Posted on Tuesday, September 4th, 2007 at 9:32am CDT by 98b8444c

Company: Costco Tire Department, Wharton NJ 07866

Category: Other

Costco Tire Department, Wharton NJ 07866

Costco Tire Department, Wharton NJ 07866

My wife was going to work on the interstate last Thursday when a 1 month old Michelin tire blew out. She's a new manager on a tight schedule so, to keep her from having to wait for road service, I went myself to put on the spare for her.

I took the damaged tire - which had blown out through the sidewall without having hit anything - and brought it back to the Wharton NJ Costco tire department where it was purchased. The staff there was surly and distracted, as though a heated disagreement was in progress, and although this was a regular weekday morning, the line for service went all the way out the door. When my turn finally came up, I calmly explained to Kerrie, the supervisor on duty, what had happened. She turned without a word and went to look at the tire, which I'd left in the service area. She returned, again without saying a word to me, and =

barked to a subordinate, "Lock that back door - I don't want any more customers coming in that way!" Finally, I asked her if she was going to replace the tire, and she said yes. I asked her if she could have it put it on the wheel and balanced, and my wife would come that evening between 6 and 7 to have it mounted on the car; she said that was OK. Because the communication seemed so strained, I repeated again, "She'll be here between 6 and 7 to have it mounted on the car, are you sure that's OK?" - she answered "Yes" again, and I left.

When my wife arrived at 6:30 to have the tire mounted, she was told, "You missed your 6:00 appointment - you'll have to wait until we close at 9:00". My wife called me at around 6:40 to tell me what had happened, and I called the tire department back and explained to the counter person that there was a misunderstanding - the agreement was that the tire would be mounted when my wife arrived between 6 and 7, and that she had other appointments and couldn't wait until 9.

He replied that the note Kerrie left said that the appointment was at 6, she'd missed it, and there was nothing that could be done. My wife put the replacement tire in the trunk and drove the 20 minutes home. Meanwhile, I called the store again and this time spoke to Mike, the assistant store manager on duty, who told me to bring the car back, and offered, "We'll see if we can fit you in." I replied that a) we'd had an agreement, b) it would have taken only 5 minutes to mount the wheel at the agreed upon time, and c) after all the time we'd wasted, I'd only make the 40 minute r/t again if he assured me that the tire would be mounted promptly. But I got the same "We'll see if we can fit you in."

Frankly, buying tires at Costco isn't such a steal; most of the same tires are available at similar prices at many local dealers. My wife and I have tight schedules and little free time, and had hoped to at least get civilized, professional service at Costco. But I ended up jacking up the car and remounting the replacement tire myself, in the dark, in my driveway.

I don't know what kind of service can be expected at other Costco tire departments, but I would certainly advise Costco members to avoid the tire department at the Wharton NJ store.

Phil Levin


1 Comment

c1ac8668, 2008-09-18, 04:55PM CDT

That is the complete oppposite of the experience I had with Tosco. I too had a blowout on one of my 3 year old Michelin RT truck tire that caused over $500 damage to my truck. I went to the Tosco in Tempe AZ where I purchased the tires with the damage tire and they were very helpfull. They helped me fill out a claim form to Michelin and then replaced all of the three year old tires on the truck with new Michelins and charged me a total of $200 with a new warranty.

My problem was with Michelin Tire. They claimed that the tire disintegrated due to a "run flat" condition. I disputed the finding and took them to small claims court. As I was not represented by an attorney they could not have an attorney to support them. I only sued for the exact amount of damage that occured to my truck. The judge found in my favor and Michelin was ordered to pay. After about four months and many letters to Michelin, I finally received my check but only after contacting the New Media

channel 3 in Phoneix who did my story on TV.

I am sorry for your problems at Tosco but they treated me right and wrote a letter on the stores behalf to Tosco HQ.

To everyone every else having blowout problems with Michelin Radials I would recommend going to small claims court and sue them!

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