Chrysler Financial

My complaint is with Chrysler Financial and their collection practices. I was one payment behind and when the came to reposses the car the other payment had posted. The rep stated that I was three payments behind and after our records we kept were pulled, it showed one payment behind and the other payments were there. Then I was told to pay a certain amount in order to keep the car. I called for the West Union number to send the payment, then the amount went up. The rep was very rude and told me to turn in the car or he would report the car missing to the police. I told him that I needed the car and was willing to pay the first amount that he gave, then he told me to turn the car in and hung up in my face. I called back the next day, and the amount increased as usual and decided to turn in the car peacefully. A loan was taken out for the full balance for the car within the amount of time they gave us and when we called back to have the money $12,000+ transferred to them, they told us that we could not get back the car. It was within the 19 or 20 days that it was told to us that we could get the car back. The very rude rep told us that the car auction date was a month away and we had to pay the balance.

THEY HAD THE OPPORTUNITY TO HAVE THE ENTIRE AMOUNT WITHOUT AUCTIONING OFF THE CAR. We had bank statements showing the entire balance in the account. They then tried to sue us and collect $6000+, and they finally won because I had a personal emergency and could not make the court date. WHY TRY TO COLLECT $6000 WHEN YOU COULD HAVE HAD THE ENTIRE BALANCE $12,000+? It is called poor collection practices by reps who only was interested in ruining someone's credit report and collecting their commission checks, versus customer service skills. Please be careful when signing these type of contracts with finance companies.

_________________________________________________________________

Invite your mail contacts to join your friends list with Windows Live Spaces. It's easy!

http://spaces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mkt=en-us

Comment On This

I feel that Chrysler Financial uses unfair collection practices. When an attempt was made to make a payment, they refused to accept that one payment stating 3 payments were owed to keep the car from being repossessed. They had the promise of two more payments within a few days, and declined. I feel as you that Chrysler lies and are often very rude when dealing with their customers. They call and harrass several times a day, when they have to know that paydays only come on Friday or every other Friday. With the economy the way it is, making ends meet is difficult as it is, without dealing with lies and threats. I know that with my recent experience with Chrysler Financial(on my daughter's behalf) I will move Heaven and Earth to get rid of my Town and Country and will never purchase another Chrysler product again. I will also do my level best to discourage anyone else I know from buying from Chrysler.

Comment On This

I had a similar issue, they had my checks, they never cashed them, then they came to reposess my car. Never let me get my stuff, when I called to find out where the car was nobody knew until "after" it was sent to auction. Now they are suing me for $9500. They are horrible to deal with and will never use them again. Or purchase Chrysler or Dodge from them again.