Capital One credit card

Capital One Credit card, The no hassle credit card, What is in your

wallet? It won't be Capital One for much longer. We purchased a year of

Sun Rocket VOIP phone service on June 21st. On July 19th we were informed

that Sun Rocket was bankrupt, we had never even used the service. We were

billed and had paid on June 21st (the last day of our billing cycle. We

called Capital One, spoke to Eric who reassured us that because it was under

30 days that Capital One would credit back the account. They did credit

back the $244.06 on our July billing, but the charge came back on our August

billing. I called the Consumer investigations department for Capital One.

The not very nice "lady" advised me that since Sunrocket went bankrupt, they

had to collect from someone. I asked about Capital Ones guarantee against

fraud, I had sent supportive data via fax to them that supported the fraud

claim. "Too bad" I was forced to pay the $244.06 for services never

received, the customer no service "lady" "Anita" promptly hung up on me.

We will be applying for and obtaining another credit card after I get back

from helping my daughter after the birth of my grandson. Timing was

horrible for me to terminate the card at the time because of the traveling

that I had to do. I will rectify this ASAP. Do not trust the nice person

on the phone that reassures you that CAPITAL ONE loves you as a customer.

Their what is in your wallet and the NO HASSLE crap is just that, a line of

crap. I had been very pleased with them up until then, even terminated

another credit card because I had received such great service. I guess, I

must not be that great of a customer after all. Jan Hagan

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