Enterprise Ren-A-Car / Car Rental

Rented a Gray PT Cruiser - Plate S517UP on 08/01/07 from ENTERPRISE / =

Doral Office (Miami, Fla.) Tel. (305) 477-4788 and, by accident, =

dropping my keywallet, with 5 / $20 bills inside it, on the floor on =

the front seat - passenger side, just before I returned the car to their =

Doral Office!

After visiting the office, about one hour after I returned it, and =

several times and days there after, was told, time and again, by their =

counter employees Carlos, Benito, and Natalie, that the car had been =

rented out, from the moment I returned it, it was still out and they =

didn't know when it would be returned. I even asked them to contact the =

renter on his Cellular and was told they couldn't do that.... no further =

explanation, or consideration given.

When I phoned ENTERPRISE Head Office, learned that the Enterprise Staff =

at the Doral Office had lied to me, every time a visited the Office, =

and that the PT Cruiser had been returned to them 4 times, since I was =

returned by me on 08/07/07.

I wrote a complaints letter to their South Florida Administrative =

Office, Coconut Creek, Fl.; and also to Donald L. Ross, President and =

Vice Chairman, 600 Corporate Park Drive, St. Louis, MO. 63105-4211 - =

Tel. (314) 512-2000. Mr. Ross kick my complaint letter back to a Daniel =

W. Gass, VP/Consumer Service, also in St. Louis, who in turn, kicked it =

down to a Kurth Marzolf in their Coconut Creek, Fl., office, who =

finally phoned me to just, Bla, Bla, Bla, about the whole =

incident...can't remember "what was fueling him"!

Their marketing slogans, "Work hard to be the best", and "Fueled By =

Passion", are both real empty jokes!

Trust complaint.com readers learn a lesson from ENTERPRISE, and how much =

they "really" care about their customers!

Sincerely,

Vicente Timiraos

Doral, Florida

Tel (305) 498-0631