DirectTV - DirectTV unfair practices

Posted on Saturday, September 29th, 2007 at 2:14pm CDT by bbfd7983

Product: DirectTV service

Company: DirectTV

Location: DIRECTV Group, Inc. 2230 East Imperial Highway
El Segundo, CA, 90245, US


Category: Other

When I ordered the service I was told that I

could cancel within the first month and not be liable for early

termination. I canceled in the first week. They now claim that the cancellation

must happen within the first 3 days of service. I was never told this.

The email confirmation for the new service doesn't state that either.

When I asked about cancelling in the first month they only said yes. What

they should have said is "yes, but within the first 3 days". They use

deceptive tactics to hide this policy. I have requested to dispute

this charge but I never got a call to have the opportunity to dispute.

They are now threatening collection and reporting to credit bureaus.


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