Complaints.com

DirectTV unfair practices

 
DirectTV service
DirectTV
DIRECTV Group, Inc.
2230 East Imperial Highway
El Segundo , CA 90245
US
http://www.directv.com/

When I ordered the service I was told that I

could cancel within the first month and not be liable for early

termination. I canceled in the first week. They now claim that the cancellation

must happen within the first 3 days of service. I was never told this.

The email confirmation for the new service doesn't state that either.

When I asked about cancelling in the first month they only said yes. What

they should have said is "yes, but within the first 3 days". They use

deceptive tactics to hide this policy. I have requested to dispute

this charge but I never got a call to have the opportunity to dispute.

They are now threatening collection and reporting to credit bureaus.


From: Message Author (click here to email author)
Date: Saturday, 29-Sep-07 14:14:20 CDT

Business: Reply Online   Consumer: Comment On This

 

Keyword Tags

directtv
practices
unfair
Search our consumer complaints database
Browse complaintsdatesdates