Cannot get money back

Ordered product,in the meantime I found something alot cheaper. When the product came I called to see if I could return it. It took numerous calls to get someone who was authorized to approve it, to call me back.I returned it on July 25 and still do not have my money back. Have made several calls and get the same answer, There is no one here who you can talk to,I will have them call you back.They never have. I have waited 2 months to get my 159.90 back and I can't even talk to anyone as to why I haven't gotten it. When I pull up on account on line, it says I returned it, and has the date of 10-07-07. I don't know what that means, since that day has not come yet.