Daytime Domestic - Daytime Domestic threatened to put a lean on my house the DAY AFTER I received the bill!!!!!

Posted on Friday, September 28th, 2007 at 10:00am CDT by Anonymous

Company: Daytime Domestic

Location: London, On, CA

Category: Other



I hired Daytime Domestic Cleaning Services in London, Ontario to clean my house. I was contacted by JoAnne Goodwin Dilts the next day and she asked me if she could come by my house or work (??) to pick up the payment. I asked her to please send me an invoice first as I had not received anything in writing stating how much I owed.

2 days later I received an invoice for payment. I called JoAnne Goodwin Dilts immediately to arrange for payment. I was planning on paying by Visa but was told she did not accept VISA, and in fact the company had no credit card services. I informed JoAnne that I would have the previous owners of my house pay her directly as they had agreed to pay to have the house cleaned. I informed her that I had already faxed the invoice she had sent me to my lawyer and he had already faxed the invoice to the previous owners lawyer already and that the previous owners were expecting to receive this bill.

Later that day JoAnne left a message at my work, she in fact, phoned me 8-9 times between 3pm-4pm. I had left my office early due to an appointment, but was told this by my fellow workers. So the next morning (the DAY AFTER I RECEIVED THE INVOICE and had already faxed the invoice to my lawyer) I received JoAnne's message on my voicemail at work. It stated that she did not feel comfortable waiting for payment from the previous owners and she wanted me to pay her directly. I had informed JoAnne that she would be paid. Then I receive this message ?? ok fine. ??? I had no problem paying her directly, it just would have been easier for me to have the previous owners pay her directly.

So, I was in meetings all morning, I planned on calling her on my lunch. At approx. 11:25am, I received an email from a COLLECTION AGENT stating Daytime Domestics Services had sent my account to collections for non-payment of my bill. The SAME BILL I HAD RECEIVED not 24 hours earlier. Instead of speaking with me, Joanne ASSUMED I would not pay and jumped to conclusions and sent my account to a collection agent. There was never a time when she was told she wouldn't be paid. ????? I called the collection agent immediately because I thought there had been a mistake. It had been 24 HOURS SINCE I RECEIVED THE BILL!!! He said they would put a LEAN on MY HOUSE if I didn't pay. I repeatedly told him, I never had ANY intention of not paying ????? What was going on??? I've never had any dealings with collection agents in my entire life and I couldn't believe I had been sent to collections after receiving an invoice not even 24 hours earlier. I asked him if he had expected me to take time off work on the day I received the invoice and drive to the bank and then drive to this company to drop off payment??? I have never encountered anything so outrageous in my life. I have since found out that the Collection Agent is the owner's husband, Bob Dilts. He is a real estate agent and used his access privileges to find out all sorts of details regarding the sale of my house. This is my private information. He sent me several emails which included private details about the sale of my own home. This scared me. I have been in contact with the Real Estate Council of Ontario for this apparent abuse of privilege. He mentions he looked up the "sales data" on my house in one of his emails to me. I don't believe this is appropriate ethical business practice and I will be filing a complaint if this information is not public record.

My complaint against Daytime Domestic Services is due to their inappropriate and unprofessional business practices. I feel that I have been harassed by this company and I feel they have subjected me to unnecessary stress and they have scared me. I had every intention of paying this bill and I repeatedly informed both Joanne and her collection agent husband Bob. Non-payment was never an issue and yet I was threatened with a lean on my house. I can understand if I had not paid my bill after a week or more, but to be sent to collections AND BE THREATENED WITH A LEAN after ONE DAY....this is outrageous.

I have since filed complaints with the Consumer Services Bureau of Ontario and with the Better Business Bureau due to inappropriate and unprofessional practices by Daytime Domestic Cleaning Services.

Due to my personal experience with this company I would NEVER recommend Daytime Domestic to anyone.


9eff9466, 2010-10-29, 12:40PM CDT


Daytime Domestic Services has been cleaning homes for over 35 years.

Our policy, when cleaning VACANT homes for NEW clients with unestablished credit with us is COD. (cash on delivery)

When we booked the clean, we advised this new client that our staff would pick up a cheque or cash upon completion.

In the above complaint, please note that there was NO complaint about the quality of work. The complaintant acknowledged that she did not leave cash or cheque as agreed.

She refused to return 7 or 8 phone calls! Then she suggested that "it would be easier if the PREVIOUS home owner paid!" The complaintant is the new home owner not the seller... (who had nothing to do with this transaction! Whoever books the clean pays for the clean)

After 2 days of excuses we did indeed threaten legal action.....WE FINALLY GOT PAID!!

Fortunatly we have thousands of clients, unlike Ms. Kudzman, who pay as agreed.

This is our first complaint in 35 years.



c54db968, 2010-10-31, 11:17AM CDT

it seems to me that if this new customer had paid as agreed NONE of this would have happened!

London Ontario is a transient town (think students) so I understand if a business wants payment COD..

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