Autosave (vehicle warranty service company)

Autosave (Charter) Warranty

PO Box 2425

Farmington Hills, MI 48333

autosave.com

I was referred to this company when considering buying a vehicle from a =

suspicious (shady) dealer lot, and I started asking specific questions =

about the extended warranty. Looking at the fine print and confirming =

this with autosave.com, it is very important to know that they have a =

requirement that you take your vehicle to get a professionally completed =

oil change every 4 months, regardless of miles. You cannot do it =

yourself. So, if your vehicle has only 100 miles put on it in a 4 month =

period, you have to get an oil change, or you are in violation of their =

maintenance requirements. This means they can deny any coverage as a =

result.

Getting your oil changed every 4 months is unreasonable and does not =

conform to any established standard. I believe the policy is designed to =

allow this company to deny service and coverage to their customers. When =

I brought this concern to them they wrote back that they felt I'd be =

happier with another warranty company. They are correct about that. =

Customers want companies that cover their vehicle.

I was concerned enough about this policy of theirs that I felt it =

imperative to get this information out to prospective customers.

Comment On This

This is RIP-OFF central...If you can AVOID - AUTOSAVE Warranty Farmington Hills, MI. before buying your car...They want Receipts for all maintenance and Oil changes.. So if you haven't had issues with your car for 3-5 years.. this is how they avoid paying. AVOID - STEWART AUTO GROUP, of Pataskala, Oh. Unless they have stopped using this warranty company.

I feel lied too and cheated and misled.

Comment On This

I too have been scamed by Autosave. This company is bogus and should be brought up on charges. I purchased a 2005 Audi a6 quattro, followed all their ridiculous directions and they still denied my claim. I burnt a valve and that is covered, but because they said it was caused by carbon build up and an improper fuel air mixture, they wont pay. My mechanic is outraged and their reasoning is bogus and it is not stated in their contract.

I want to start a class action suit against them. I am just one of many as I can see. How can we do this? Theres no way I could afford to do this alone. We all need to stand up to companies like this and show them they cant do this!! I already contacted the BBB of Michigan, sent a 93A Demand Letter, called My local Consumers Affairs Office and Attorneys Generals Office. They are still denying my claim. Im on my own now. I need help.

Comment On This

I just want to comment on this. OF course Jiffy Lube, Oil Can Henry's etc recommend every 3,000 miles--what do you think their business is? As far as Autosave I too am apparently a sucker. I read the contract, actually says within every 4,000 miles, or 4 months, whichever occurs first. Well, I complied I thought within every 4,000 miles but because I don't drive enough it wasn't within the 4 months--which now they can deny any coverage I should have. In my opinion I complied with the intent of the standard, I had maintenance on my car. Not to mention that I use premium oil, as recommended by the BMW (my car) manufacturer, and they recommend every 15,000 miles. Come on, oil doesn't break down that often. Needless to say I am very upset about this.

Comment On This

The issue isn't when oil changes can be done to your vehicle. The issue is an unreasonable non standard requirement to change oil when unnecessary for the exclusive purposes of denying claims to the customers.

Comment On This

This is a ridiculous situation. I would love to get money back! This entire fine print issue is a revolving Catch-22 deal at its finest! If you buy a nice used car with some miles on it Autosave contends that if anything goes wrong it's because of the age or mileage of the car and is regular wear and tear. They then proceed to decline fixing anything and refer you to the fine print. This should be illegal and declared a scam! I fear it's too late to rectify this sadly. I spent a bundle on this warranty too! If anyone has any suggestions for me I'd love to hear them.

Comment On This

Thank you for bring this up again, you state you went to a shady lot, what was your determining factor? Your own integrity?

If you read most vehicle owners manuals they clearly point out that the oil change intervals can be a soon a 3 months 3,000 miles for vehicles.

It never hurts to take care of your own property either. Jiffy Lube, Penzoil, Uncle Ed's or even most new car dealers have a sticker that states when you do get your oil changed, 95% of them recommend the 3 months-3,ooo mile intervals.

Just wanted to clear it up for you.

Thanks.