DeLOPPOZO REFUSING TO CREDIT RETURN MERCHANDISE

type+complaint+here TO WHOM IT MAY CONCERN:

I

PURCHASED A "SCALE OF JUSTICE " ONLINE FROM DeLOPOZZO IN JULY AND BY THE

DESCRIPTION GIVEN HAD EXPECTED SOMETHING ELABORATE ESPECIALLY FOR THE

PRICE . UPON RECEIVING THIS ITEM, I WAS DISAPPOINTED TO DISCOVER THAT

NOT ONLY DID THE PLATES HAVE DISCOLORING BUT ONE PLATE HAD INDENTED

AREAS . I APPROPRIATELY HAD THE SCALES PACKED BY A PAC AND SHIP

SERVICE AND ENCLOSED A COPY OF THE CONFIRMATION OF PURCHASE THAT WAS

SENT TO ME BY THE COMPANY ONLINE. I DID NOT RECEIVE A CREDIT SO I

CONTACTED THE COMPANY AND WAS INFORMED I HAD TO SEND TH ORIGINAL BOX

THE ITEM WAS SHIPPED IN. THE PACKING COMANY USED THEIR OWN BOX AND

BUBBLE WRAP SO THEY HAD DISCAREDED THE BOX AND ACTUALLY PACKED IT

BETTER THAN RECEIVED. I CONTACTED THIS COMPANY AGAIN AND THEY SAID I

WOULD HAVE TO PAY SHIPPING TO HAVE THE SCALES RETURNED AND COULD NOT

RECEIVE A CREDIT--THIS WAS THE ONLY CHOICE TO NOT LOOSE THE ENTIRE 56.09

(11.OO IN SHIPPING). MY COMPLAINT IS THERE WAS NOT ANY PAPERWORK SENT

WITH THE ITEM AND ALL I HAD WAS THE CONFIRMATION OF THE ORDER AND

PAYEMENT THAT I SOPIED AND SENT WITH THE ITEM. THE FINAL E MAIL SENT

FROM THEM ALSO STATES FOR THE COST OF SHIPPING THEY WILL "SHIP A NEW

UNIT"-WHICH CONTRADICTS THE STATEMENT THAT THE REASON I CANNIOT

RECEIVE A REFUND IS THAT THEY CAN ONLY RETURN THE SCALES I ORDERED

BECAUSE THEY DO NOT HAVE THE BOX IT WAS SHIPPED IN. SO THEY SHIPPING

A "NEW UNIT"??? I DO HAVE COPIES OF THE E MAILS IF YOU HAVE A FAX THAT

I COULD SEND THEM TO. I PERSONALLY FEEL THAT I'M BEING RIPPED OFF DUE

TO THE QUALITY OF THE MERCHANDISE VS. THE PRICE AND THE FACT IT WAS

PACKED WELL AND RETURNED WITHIN THE 30 DAYS. I WOULD APPRECIATE ANY

FEED BACK FROM YOU . MY E MAIL IS : KAREN Email User

SINCERELY,

KAREN MORRISON