davids bridal

My name is Becki Kozlowski. I purchased a wedding gown

at Davids Bridal. They fitted me for my dress and

charged me $210.00 which they requested that I pay in

full before they would alter my dress. The top of the

dress didn't lay right so that charged me $20.00 to

add cups to the dress which they believed would fix

the dress. After keeping my dress, for 1 month, I went

to try on my dress. It didn't fit right at all. The

sides of the bottom of the dress were too big and the

top part of the dress didn't lay right. When I asked

them to fix the bottom part, they replied,"that will

be an additional $50.00". I told them that I will not

pay them another dime b/c they fit me for the dress

and should have fixed it already. The top part of the

dress still didn't fit. At that time, I asked to

speak with a manager which wasn't present at the time.

One of girls out front agreed to help me. She stated

to me, "that is why we do not show the front of the

dress in the catalog and only the back dress b/c the

front doesn't lay right b/c of the material". My reply

was why did you keep my dress for one month knowing

you would not be able to fix it. It was 3 weeks before

my wedding. When I asked if I could get another dress

or what are my options. They replied, that I would

have to purchase at another dress and no refund would

be given. I broke down in tears, and they did

nothing. I told them that a bride should not have to

be so upset like this about her wedding dress. How is

that for customer service. I should also add that 6 of

my bridesmaids got their dresses there. We spent a

good amount of money there, and they could not help

me. I will never ever purchase anything else from

such a horrible company! I tried to contact the

corporate office, but I cannot locate the address or

phone number anywhere.

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