RE: Just Tires [Tire Rotation]

Rick Hernandez

912 W. Norwood Pl. Apt. B

Alhambra CA. 91803

Good morning,

I paid a visit to two Just Tires locations Monday July 10, 2007 for a

simple tire rotation.

My first stop was the Alhambra CA. location. After being greeted by one

of the Service Techs he explained that he only had one person for the

job and was currently busy.

He would get to me in 30-45 min. One Hour later he comes over to me and

has the nerve to say "There you are; I forgot about you". I let it go.

He then proceeds to inspect my vehicle and give me the news. I need new

tires, which was fine. I was willing to hear the tech out. However

within that time I decided that my sister needed to hear this [it was my

sisters' car] so I would only need the rotation for now and come back

over the weekend to purchase a set of new rims and tires.

Within that time another customer dropped by and the tech that was going

to work on my car began to work on the customer that came after me.

By this time 1hour and 35 minutes had passed yet I was asked to wait

another 30-45 minutes.

I had to leave; I wasn't happy by this time anymore. This was the third

time. I was very disappointed as I have stopped at this location 3 times

before and was given excuses for an alignment such as "the machine isn't

working" or "the only tech that knows how to operate this equipment

isn't here".

This is what made me move my service to the Just Tires in Monterey Park,

CA.

The same day I decide to stop by the Monterey Park location

only to be treated with the same disrespect.

I dropped of the car, asked for an alignment, was told to wait an hour.

I had not eaten a thing all day so I went to the local McDonalds. I

couldn't have been gone for more that 30 min before I walked back to

Just Tires.

I noticed my car was still in the parking lot so I figures the tech said

wait an hour so there was 15 min to go. I then noticed that 2 cars that

came in after me were taken in before mine. This is where I started to

lose it; I kept my cool and figured maybe they had appointments. The

tech that greeted me noticed me standing outside and didn't bother to

give me an update; which was fine because I knew my car was going to get

serviced soon.

All the cars on the lot were completed and gone when I noticed my car

was still on the lot, again by now it was 1 hour and 45 minutes later.

I stormed in the store, asked the guy if my car was going to get the

tires rotated and he had the nerve to say "there you are; I couldn't

find you". THIS WAS AFTER HE NOTICED ME STANDING OUTSIDE, WE MADE EYE

CONTACT. YOU HAVE TO BE KIDDING ME!!!

I asked for my keys and had to leave.

I wrote them over the treatment I received and am very, very

upset.

I have been a loyal customer of Just Tires for 10 years. Have purchase

tires, rims numerous times.

I have taken 4 of my vehicles for alignment services numerous times.

Have not even received a courtesy letter.

Just Tires..........just lazy.

~E~