Personal creations, terrible customer service

I purchased engraved stepping stones from this company for my mother for =

Mother's Day. I paid for expidited shipping so that they would get to =

her on time. Instead of sending them to her, they sent them to me, even =

though they had the correct address where the package should have been =

sent. When I got the box, I called the company to tell them what =

happened and they credited me the expidited shipping fee. I quickly =

rushed the box to the post office and sent it overnight to my mother. =

When she opened the box, instead of resin stepping stones, it was a =

picture frame for someone else. I called the company to report the =

error and they told me they would ship out the correct item to her. (I =

reconfirmed her address with customer service twice). About a week =

later, the box containing the stones was delivered to my house. I =

called the company once again with the hope that I could get a credit =

for the amount that it would cost me to ship this box, since it was =

their third mistake - just regular shipping this time, it was now long =

past Mother's Day. I was informed that they could not do that. I asked =

to talk to the supervisor. After a long while, I was connected to the =

supervisor who informed me that I was causing her customer service =

representatives to have long call times and that I would not get a =

credit because it was my fault that I didn't realize I was shipping a =

frame instead of stepping stones the first time they made an error. I =

persisted with her and she finally relented to credit my account for the =

shipping as long as I agreed never to order from this company again. =

She really didn't have to worry about that.