Name+of+product+or+service

Here's the company: CurrentLabels.com which is in the top 10 Google

references for return address label companies. This gives the gist of the

situation:

Here is their order confirmation email: it shows the correct address:

---------------

Dear JAMES OCONNOR,

We are pleased to inform you that we have shipped the following item(s) from

your Current Labels order. Please allow up to 3 weeks for the arrival of

your package(s) from the date we ship your product. Please note that most

personalized products are shipped separately.

___________________________________________________________________________

Order Number: W*00*1532672 (93957409)

Order Date: 09/04/07

Shipped To:

JAMES OCONNOR

21500 SHEFFIELD CT

ASHBURN VA 20147

I got the labels, WHICH USED THE CITY NAME AS THE STREET NAME IN THE ADDRESS

BELOW:

JAMES OCONNOR

21500 Ashburn CT

ASHBURN VA 20147

These were obviously a typo and could not reviewed. So when I asked them to

send corrected labels ( at $10 order) they refused.

From: CurrentLabels Email User

To: Jim O'Connor Email User

Sent: Tuesday, September 25, 2007 10:18:47 AM

Subject: RE: Item(s) Shipped on your Current Labels Order

Dear James O'Connor,

Order # 93957409

We apologize, however it is our company's policy to produce and ship

internet orders exactly as they have been keyed by the customer, with no

changes or corrections made to the order. If you have found that you have

made a keying error (personalization/shipping or billing information) or a

selection error and you wish to purchase a corrected item, you may do so by

placing a new order using on of the following methods:

By Internet - (www.currentlabels.com <http://www.currentlabels.com/> )

And my response to them (which is somewhat humorous)

I found this outlandish to claim that I entered the information in

incorrectly when you own records AND the correct return address show the

mistake was entirely yours. Your's is small and meaningless business, made

even more irrelevant by this pathetic reply.

Don't bother sending me the corrected labels. It's such as paltry minuscule

amount that next time I will find a blind/deaf/dumb/mute charity to do the

work too difficult for your miserable company to accomplish.

May you prosper as you deserve,

James O'Connor

21500 Sheffield CT

Ashburn, VA 20147

and in case your conscience becomes stricken you may call me for advice on

the first goal of customer service: repeat business (which I am afraid in

this case and all those who become aware via the wonders of the internet

will be unobtainable by such as yourselves. For those who work as peons in

this dead end job--do yourself a favor and get to a firm that excels in

taking care of customers: Netflix. For those who love mediocrity and

happily head to their graves putting in a 40 hour week and spending the rest

of your lives watching sitcoms and playing video games--Current Labels may

be just the place for you.

Anyway-I have wasted time even talking about this meaningless and pitiful

company. But may others avoid the misfortune of these unusually mediocre

company in an industry so irrelevant to human life that if they were to

disappear today they would not even get an obituary.

James O'Connor

From: CurrentLabels Email User

To: Jim O'Connor Email User

Sent: Tuesday, September 25, 2007 10:18:47 AM

Subject: RE: Item(s) Shipped on your Current Labels Order

Dear James O'Connor,

Order # 93957409

We apologize, however it is our company's policy to produce and ship

internet orders exactly as they have been keyed by the customer, with no

changes or corrections made to the order. By electing to follow this

policy, it allows our customers the ability to select, personalize and ship

their products as they have determined. Please note that this policy

includes all item personalizations, item #'s, print styles, monograms and

graphics, as well as shipping and billing information keyed by the customer.

We have made certain that the above policy has been stated in several areas

on our web site. This is done to make the customers aware that it has

become their responsibility to correctly key and proofread all information

pertaining to their order. This policy can be found on our FAQ's page, as

well as on the customer's order confirmation page displayed prior to the

completion and acceptance of any order.

If you have found that you have made a keying error

(personalization/shipping or billing information) or a selection error and

you wish to purchase a corrected item, you may do so by placing a new order

using on of the following methods:

By Internet - (www.currentlabels.com <http://www.currentlabels.com/> )

By Fax - (1-607-735-4540)

By Phone - (1-877-755-7940)

By Mail - Current Labels

PO Box 310

Athens, PA 18810-0310

Please make check payable to Current Labels.

We appreciate your business and apologize for any inconvenience.

Nancy

Customer Service Representative

-----Original Message-----

From: Jim O'Connor [mailto:Email User]

Sent: Sunday, September 23, 2007 5:43 PM

To: CurrentLabels

Subject: Fw: Item(s) Shipped on your Current Labels Order

To the Support Staff,

The labels that were sent to me have the wrong address--apparently a

typographical error. The labels have:

James O'Connor M.D.

21500 Ashburn CT

Ashburn, VA 20147

The correct address is the one you referenced below:

Shipped To:

JAMES OCONNOR

21500 SHEFFIELD CT

ASHBURN VA 20147

Please send the corrected labels.

James O'Connor

----- Forwarded Message ----

From: Current Labels Customer Service Email User

To: "Email User" Email User

Sent: Thursday, September 6, 2007 11:45:09 PM

Subject: Item(s) Shipped on your Current Labels Order

Dear JAMES OCONNOR,

We are pleased to inform you that we have shipped the following item(s) from

your Current Labels order. Please allow up to 3 weeks for the arrival of

your package(s) from the date we ship your product. Please note that most

personalized products are shipped separately.

___________________________________________________________________________

Order Number: W*00*1532672 (93957409)

Order Date: 09/04/07

Shipped To:

JAMES OCONNOR

21500 SHEFFIELD CT

ASHBURN VA 20147

___________________________________________________________________________

Then they claimed I entered the wrong address, even though they REFERENCE

THE PROPER ADDRESS IN THEIR ORIGINAL ORDER EMAIL.

Then when I told them of their error they said this:

Product Total: $8.95

Postage & Handling This Item: $0.99

Tax This Item: $0.00

Item Total: $9.94

Comment On This

I never got my labels.

they are so very rude.

i would never order from them again.