Mountain Melodies Inn in Pigeon Forge, TN

Our unsatisfying romp with this wretched place began thus:

We stayed here because we had been on the road for 14 hours, it was the

first hotel with a room after we asked at a dozen others, and had come

recommended by my father. It was $129 after a $40 discount per the night

clerk. We got the honeymoon suite which was clean. However, the shower

didn't work, which we discovered that morning as we tried to shower in order

to rush out for the rest of our ride home. The tub drain was stopped up.

There was no shampoo or conditioner, or coffee maker (which they apparently

don't offer as a rule).The minifridge was unplugged and the outlet it would

have been plugged into didn't work. The single lamp in the front room was

plugged into the outlet that didn't work. Whenever anyone in another room

used running water, we couldn't hear the TV even at the highest setting it

was so loud. The back porch door would not lock. We slept in the bed for 7

hours and I awoke with over 2 dozen flea bites (that I could reach to

count)....there are others I cant reach. When the front desk was told of all

of these issues upon checkout, I was reprimanded for not saying something

the night before so they could fix the shower, and when I told him about the

flea bites (with the proof on my legs and neck) he just snorted and backed

away - as if someone who could afford a house on the beach would wallow in

such mire they allow themselves to live in a fleabitten environment?! On top

of everything, something odd - there was a strangely placed mirror, the type

that should've been over a dresser, bolted into the wall beside the bed, on

a wall that adjoined a room with a handwritten note taped to it, "Keep out".

We were uncomfortable in front of that mirror. We will never, ever stay

there again, even in the same situation.

Ten days after their two week deadline expired, MMI finally decided to send

a fax to BBB that read:

Mrs. Combs checked in at Mountain Melodies on July 28 at 8:30 PM. She says

the shower did not work and the tub was stopped up. When she checked out

this was the first time we heard of the trouble she was having. We checked

it out and the shower worked and the tub drained. The room has been rented

since then and we have had no trouble. We do not have shampoo and

conditioner in our rooms and we do not have coffee maker but we have coffee

in our office 24 hours a day. We always clean and unplug our minifridge ever

time the room is cleaned so they will not freeze up. They are also the only

people to complain about fleabites. If she was so unhappy with the room she

should have come down that night. She checked out of the room at 9:30 AM and

that is when she brought these problems to the attention of the desk clerk.

The mirror that she is talking about is above the luggage rack so they will

have a mirror to see what they look like. We do not want anyone to stay in

our rooms that are unhappy. We just do not like for people to use everything

and then come down and want all their money back. We are a family owned

business and do try to please all of our customers.

Ok. first of all I know this is picky, but seriously - is it not even

important enough to PROOFREAD the response? Well, at least they've got their

petulant blase attitude on record. my response:

All they said was I used their stuff and then said I didn't like it. Well of

course I used it - I didn't have a choice as was explained. And the problems

weren't revealed until that morning. As I said, the condition of the room

appeared clean and the practical issues of the weird mirror and the

minifridge we were willing to deal with as it was only one night and we

didn't need either. I will refuse to be told that "I should've known better"

in the case of the tub and shower not working as we didn't USE THEM until

that morning. I also refuse to believe they've not had any more problems

from the bed given I left with 32 flea bites all told, my husband with about

a dozen others. We will never stay there again. It was a horrible experience

and they should return our money. Perhaps the management's refusal to

provide appropriate customer service is the reason the hotel is obviously a

failing one.

Ok. Not the most professional answer, but COME ON!

I highly recommend not staying there. ever.

Thanks.

-Whitney Combs