MIDWEST AIRLINES

My family & I travelled from Las Vegas to Hartford Ct via Midwest

with stops in Milwaukee both ways.

3 out of the 4 flights were late, with the last flight being late due

to NO PILOT!!!! This caused us to miss the last flight out to Vegas

and had to spend the night in a sorry hotel, with food vouchers and

no place to purchase food. What can $8 get you at the Milwaukee

airport.....basically nothing since most meals are $8+ not including

anything else, but the voucher can't help when everything is closed.

This is not the most disturbing part of the complaint.

Upon check in on-line for our flight out (which was an overnight

flight) a window pops up to upgrade your seat for $60, a seat which

is described as having a headrest, foot rest, and wider seat overall.

Wow what a great idea for an overnight flight. What they don't tell

you is that not all of their aircraft have these seats. Yes, you

guessed the flight we were on and purchased the "upgraded" seats did

not have a headrest or foot rest similar to a recliner as stated in

the pop up window. So essentially this was a complete waste of

money. After a call the the customer service dept of Midwest

Airlines and speaking with a supervisor, we were basically told

"tough luck". They would not compensate for the false advertising on

the seats and lack of information that only "specific" planes have

these seats, as well as no compensation for the fact that there was

no pilot to fly the plane to Milwaukee and the fact that we missed a

day of work and additional parking charges at the Las Vegas airport.

How's that for customer service? Also, the flight attendants have

no personality, are curt and sarcastic.

--

April Nestor

Precision Color Digital Imaging

4475 W. Sunset Road

Las Vegas, NV 89118

702-736-8400

702-736-4766 fax